Vacancy title:
Service Centre Manager

[Type: FULL_TIME, Industry: Banking, Category: Management]

Jobs at:
KCB Bank

Deadline of this Job:
Friday, October 10 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Friday, September 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

KEY RESPONSIBILITIES: 

• Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues. 
• Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization. 
• Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements. 
• Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery. 
• Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment. 
• Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional – 

2. Experience – ….Years

 Need Types are : RQ = Required, AA = Added Advantage

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

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