Vacancy title:
Relationship Manager

[Type: FULL_TIME, Industry: Finance, Category: Management]

Jobs at:
Ecobank

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, August 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.

Key responsibilities:

• Business Performance:
• Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratios
• Prepare and deliver on approved branch budgets
• Responsible for strict cost management, including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in the branch.

Relationship Management & Customer Service:

• Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients, and growing share of wallet as per the target market.

People Management & Teaming:

• Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.

Process, Controls, and Operation Performance:

• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Strategic Initiatives:

• Expanding approved market reach.

Qualifications & Experience:

• Educational Background: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.
• Professional Experience: At least 5 years of experience in relationship management and branch operations.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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