Background information about the job or company:

PALMPAY is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore and Tanzania and expanding to other markets this year. We provide innovative digital payment solutions that empower individuals and businesses to thrive in a fast-paced, digital world

Responsibilities:

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Qualifications:

• A Bachelor's Degree or its equivalent

Experience needed:

Proven experience (2 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.

Any other provided details:

Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently. A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process. Passionate about solving problems and is focused on customer experience and outcomes.

• Develop and execute process, standards, guidelines and service level agreements for partnering organizations.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Identifying, negotiating and closing partnerships deals on direct product offerings.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

• A Bachelor's Degree or its equivalent