Purpose of the Role

Tabono on behalf of our client is looking for a dynamic Assistant Manager who is responsible for the day-to-day management of the travel retail operations and the organization of the work of the Sales Associates for which he or she is responsible for in a shift.

Key Outputs

• Maintain shops to the expected standard defined
• Oversee activities of the Sales Associates and keep them motivated
• Lead the team to realize the company set sales targets/objectives
• Keep optimal stock levels at all times.

Key Responsibilities

POINT OF SALE

• Accountable for shop assessment and tenure
• Lead the implementation of pre-described products arrangements
• Ensure all products have price labels
• Make sure the shop is clean at all times
• Accountable of Commercial actions
• Implement communicated promotions/campaigns
• In charge of implementation, execution of activations with the suppliers (marketing/tasting goods and materials/access)

Cash

• Ensure there is change available in cash tills at all times
• Oversee cashier session closing procedures.

Customer Care

• Lead and motivate the team to provide an excellent quality of service
• Support to Sales Associates with escalated queries between customer and Sales Associate
• Responsible for team briefings of the staff in your shift, allocation of staff shop floor and tills, tasks, sharing communications/messages to the team as needed.
• Report on work tools that are not working to the expected standard to the Operations Manager
• Manage and/or report any suspicious behaviour observed from customer, employee, airport staff
• Report on commercial performance and other related events of every shift to management

HUMAN RESOURCES

• Accountable for reviewing shift schedule shared and raise any red flags on the coverage of staff in particular shift and share recommendations to resolve
• Make relocations in shifts for short notice reported absenteeism
• Monitor passenger traffic and allocate staff in shift between shops accordingly
• Plan breaks for staff in the shift
• Take part in training sales team, new staff or existing staff as needed.
• Full responsibility for attendance, punctuality and shift compliance
• Real-time monitoring of staff presence and movements
• Report late comers and absentees in your shift
• Immediate action in case of absenteeism, lateness or early departure
• Ensure all assigned tasks are completed before end of shift

Daily briefing AND debriefing of the team

Reporting of individual behaviour and performance issues

STOCK

• Controlling physical and system transfers from warehouse and between shops.
• Accountable of overseeing that there is optimal stock level in shops.
• Accountable for Inventories

WHAT WE ARE LOOKING FOR:

Leadership & authority

• Strong leadership with authority
• Ability to impose structure, discipline and execution
• Comfortable managing under pressure and confrontation

People management

• Proven experience managing large frontline teams
• Ability to motivate, push and activate sales

Strong communication

Operational rigor

• High standards, attention to detail
• Ability to multitask and prioritize
• Follow-up mindset

Personality

• Assertive, resilient
• Not conflict-avoidant
• Results-driven

At least 5 years proven experience in the retail sector and/or managing teams. Education Level of at least a diploma

• Maintain shops to the expected standard defined
• Oversee activities of the Sales Associates and keep them motivated
• Lead the team to realize the company set sales targets/objectives
• Keep optimal stock levels at all times.
• Accountable for shop assessment and tenure
• Lead the implementation of pre-described products arrangements
• Ensure all products have price labels
• Make sure the shop is clean at all times
• Implement communicated promotions/campaigns
• In charge of implementation, execution of activations with the suppliers (marketing/tasting goods and materials/access)
• Ensure there is change available in cash tills at all times
• Oversee cashier session closing procedures.
• Lead and motivate the team to provide an excellent quality of service
• Support to Sales Associates with escalated queries between customer and Sales Associate
• Responsible for team briefings of the staff in your shift, allocation of staff shop floor and tills, tasks, sharing communications/messages to the team as needed.
• Report on work tools that are not working to the expected standard to the Operations Manager
• Manage and/or report any suspicious behaviour observed from customer, employee, airport staff
• Report on commercial performance and other related events of every shift to management
• Accountable for reviewing shift schedule shared and raise any red flags on the coverage of staff in particular shift and share recommendations to resolve
• Make relocations in shifts for short notice reported absenteeism
• Monitor passenger traffic and allocate staff in shift between shops accordingly
• Plan breaks for staff in the shift
• Take part in training sales team, new staff or existing staff as needed.
• Full responsibility for attendance, punctuality and shift compliance
• Real-time monitoring of staff presence and movements
• Report late comers and absentees in your shift
• Immediate action in case of absenteeism, lateness or early departure
• Ensure all assigned tasks are completed before end of shift
• Daily briefing AND debriefing of the team
• Reporting of individual behaviour and performance issues
• Controlling physical and system transfers from warehouse and between shops.
• Accountable of overseeing that there is optimal stock level in shops.
• Accountable for Inventories

• Strong leadership with authority
• Ability to impose structure, discipline and execution
• Comfortable managing under pressure and confrontation
• Proven experience managing large frontline teams
• Ability to motivate, push and activate sales
• High standards, attention to detail
• Ability to multitask and prioritize
• Follow-up mindset
• Assertive, resilient
• Not conflict-avoidant
• Results-driven

• At least 5 years proven experience in the retail sector and/or managing teams.
• Education Level of at least a diploma