Job Purpose

To design, implement, administer, monitor and continuously improve the Bank’s network, computing, storage, backup and data centre infrastructure, ensuring the availability, performance and resilience of the technology supporting core banking, digital channels, payments, branch connectivity and other critical services.

Key Responsibilities

• Configure and maintain routers, switches, firewalls, wireless networks, LAN/WAN, VLANs, routing, DNS and DHCP.
• Administer site-to-site and remote access VPNs linking Head Office, branches, the data centre, the Disaster Recovery (DR) site and third parties.
• Manage Internet Service Providers (ISPs), bandwidth, redundancy and failover, and enforce Service Level Agreements (SLAs).
• Administer physical servers, hypervisors, virtual machines (VMs), clusters, Docker and Kubernetes platforms.
• Apply patching, firmware updates and system hardening. Maintain separation of development, test, User Acceptance Testing (UAT) and production environments.
• Administer SAN/NAS storage and enterprise backup systems. Conduct restoration tests and support DR exercises in line with approved Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Maintain monitoring tools, alerts and dashboards; perform root cause analysis and prepare availability reports.
• Oversee data centre power infrastructure, including UPS systems, generators and Power Distribution Units (PDUs), as well as cooling systems, environmental alarms and physical access.
• Implement secure configurations in line with Bank of Tanzania (BoT) requirements, the Personal Data Protection Act, 2022, and ISO/IEC 27001. Ensure audit findings are addressed on time.
• Manage hardware vendors and contractors against agreed SLAs, maintain asset registers and prepare technical specifications.
• Resolve infrastructure incidents according to business impact, prioritising core banking, payments and digital channels, and provide on-call support when required.

Key Competencies

• TCP/IP, routing and switching.
• Windows and Linux administration.
• Virtualization, containers, SAN/NAS and RAID.
• Backup, recovery and infrastructure hardening.
• Scripting using PowerShell, Bash or Python.
• Strong troubleshooting and analytical skills.

Qualifications and Experience

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications or a related field.
• Minimum of three years’ hands-on enterprise network and infrastructure experience, preferably in banking, telecommunications or another high-availability environment.
• Proven experience with routers, switches, VPNs, firewalls, servers, hypervisors, backup and disaster recovery, monitoring tools and data centre operations.

Desirable Professional Certifications

Candidates with any of the following certifications will have an added advantage:

• CCNA/CCNP.
• CompTIA Network+/Server+.
• Microsoft certifications.
• VMware VCP or Proxmox.
• Red Hat.
• Docker/Kubernetes.
• Veeam.
• ITIL Foundation.
• ISO/IEC 27001.

Applicants must also be available for scheduled maintenance windows, disaster recovery exercises and on-call duty during critical incidents.

• Configure and maintain routers, switches, firewalls, wireless networks, LAN/WAN, VLANs, routing, DNS and DHCP.
• Administer site-to-site and remote access VPNs linking Head Office, branches, the data centre, the Disaster Recovery (DR) site and third parties.
• Manage Internet Service Providers (ISPs), bandwidth, redundancy and failover, and enforce Service Level Agreements (SLAs).
• Administer physical servers, hypervisors, virtual machines (VMs), clusters, Docker and Kubernetes platforms.
• Apply patching, firmware updates and system hardening. Maintain separation of development, test, User Acceptance Testing (UAT) and production environments.
• Administer SAN/NAS storage and enterprise backup systems. Conduct restoration tests and support DR exercises in line with approved Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Maintain monitoring tools, alerts and dashboards; perform root cause analysis and prepare availability reports.
• Oversee data centre power infrastructure, including UPS systems, generators and Power Distribution Units (PDUs), as well as cooling systems, environmental alarms and physical access.
• Implement secure configurations in line with Bank of Tanzania (BoT) requirements, the Personal Data Protection Act, 2022, and ISO/IEC 27001. Ensure audit findings are addressed on time.
• Manage hardware vendors and contractors against agreed SLAs, maintain asset registers and prepare technical specifications.
• Resolve infrastructure incidents according to business impact, prioritising core banking, payments and digital channels, and provide on-call support when required.

• TCP/IP, routing and switching.
• Windows and Linux administration.
• Virtualization, containers, SAN/NAS and RAID.
• Backup, recovery and infrastructure hardening.
• Scripting using PowerShell, Bash or Python.
• Strong troubleshooting and analytical skills.

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications or a related field.
• Minimum of three years’ hands-on enterprise network and infrastructure experience, preferably in banking, telecommunications or another high-availability environment.
• Proven experience with routers, switches, VPNs, firewalls, servers, hypervisors, backup and disaster recovery, monitoring tools and data centre operations.