About us

Tanzania Commercial Bank is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products. Our vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and management of its human capital in an effective way, Tanzania Commercial Bank commits itself towards attaining, retaining, and developing a highly capable and qualified workforce for the Bank’s betterment and the nation at large.

Position objective

The Partnership Support will manage and coordinate strategic partnerships that drive the bank’s digital products, including loans, savings, insurance, and other innovative financial services. The officer will ensure seamless collaboration with partners, provide administrative and operational support, and follow up on partnership deliverables to enhance product uptake, customer experience, and revenue growth.

Key responsibilities

Partnership coordination & support

• Assist in monitoring partnership performance and ensuring compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners to ensure smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.

Operational & administrative support

• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Provide support in handling day-to-day partner requests and escalations.

Reporting & monitoring

• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify opportunities for growth.

Product & relationship support

• Work closely with internal teams (digital banking, product development, operations, and marketing) to align partnership activities with business objectives.
• Support in managing partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to improve digital product performance.

Qualifications, skills & experience

• Holder of a bachelor’s degree in one of the following fields: banking, economics, commerce or business administration, accountancy or finance, entrepreneurship, marketing, statistics, mathematics, computer science and information technology, or equivalent qualifications from recognized institutions.
• At least ten (10) years of working experience in a related field.
• Deep knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven track record of leading teams and driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven decision-making.
• Digital and innovation-oriented.
• Client-centric with strong communication skills.

Personal attributes and behavioural competencies

• Ability to demonstrate Tanzania Commercial Bank core values: customer focus, trustworthy, creativity, teamwork, and excellence.
• Ability to prioritize work and meet deadlines.
• Ability to work quickly, accurately, and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Sound judgment, common sense, and good humor.

• Assist in monitoring partnership performance and ensuring compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners to ensure smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.
• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Provide support in handling day-to-day partner requests and escalations.
• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify opportunities for growth.
• Work closely with internal teams (digital banking, product development, operations, and marketing) to align partnership activities with business objectives.
• Support in managing partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to improve digital product performance.

• Deep knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven track record of leading teams and driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven decision-making.
• Digital and innovation-oriented.
• Client-centric with strong communication skills.
• Ability to prioritize work and meet deadlines.
• Ability to work quickly, accurately, and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Sound judgment, common sense, and good humor.

• Holder of a bachelor’s degree in one of the following fields: banking, economics, commerce or business administration, accountancy or finance, entrepreneurship, marketing, statistics, mathematics, computer science and information technology, or equivalent qualifications from recognized institutions.
• At least ten (10) years of working experience in a related field.
• Ability to demonstrate Tanzania Commercial Bank core values: customer focus, trustworthy, creativity, teamwork, and excellence.