Summary
Date Posted: Monday, October 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Manager, Service

Job Description
Responsible for taking inbound demand (e.g: general banking, card service, home loans, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) in a 24/7/365 client servicing environment that is always on, in line with the Bank’s philosophy
To sense what problems clients want resolved in order to improve the capability of response

Qualifications
Minimum Qualifications:
• Three (3) year Fais Aligned qualification
• RE 1

Experience Required:
• 5 -7 years experience within a call centre environment, managing people and big teams (on a 24 hours /7 days a week basis)
• Deep customer servicing and journey management experience (Service Requests and Complaint management)
• Understanding the banks products and services
• Contact centre management and operations
• Previous branch and operations experience
• Experience in providing Intermediary Services and Advice
• Additional Information

Behavioural Competencies:
• Convincing People
• Challenging Ideas
• Interacting with People
• Making Decisions
• Embracing Change
• Manager, Service Job Vacancy at Standard Bank

Technical Competencies:
• Risk Identification
• Financial Acumen
• Customer Understanding and Product Knowledge ( Consumer Banking)
• Producing Output
• Continuous Improvement


Work Hours: 8

Experience in Months: 60

Level of Education: Professional Certificate

Job application procedure

To apply for this job please visit www.standardbank.com. 


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