Vacancy title:
Hotel Credit Controller

[Type: FULL_TIME, Industry: Professional Services, Category: Accounting & Finance]

Jobs at:
TUI Hotels & Resorts

Deadline of this Job:
Tuesday, November 25 2025

Duty Station:
Zanzibar | Tanzania | Tanzania

Summary
Date Posted: Thursday, November 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Permanent contract provided with 25% local social security contribution.
• Additional reward model including financial, travel, health & wellbeing, and lifestyle.
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning – access to free learning platforms & language lessons.

ABOUT THE JOB  

• Build travel agents relationships and understand all payment terms
• Ensuring the Aging of Debtors is kept under control, with regular reporting and proactive follow-up.
• Post/allocate bank transfers/credit notes/journals in accounting system daily.
• Process credit card payments and payment batches.
• Reconciling the debtors’ accounts and keeping it up to date.
• Collaborating with internal departments, including Sales, Front Office, and Reservations, to address inquiries and resolve payment issues.
• Conducting and leading monthly credit meetings with relevant departments.
• Preparing aging reports and analyzing accounts receivable data during month-end closings.
• Managing the collections process, following up with travel agents to ensure timely payment of outstanding balances.
• Identifying and mitigating credit risks, escalating issues when necessary.
• Resolve any travel agent queries or disputes
• Achieving monthly collection targets
• Supervising and training the Accounts Receivable team, fostering a culture of excellence, compliance, and service.
• Carrying out any other duties reasonably assigned by the Financial Controller.

ABOUT YOU  

• Degree in Finance, Accounting, or a related field.
• Proven experience as a Credit Manager or in a similar role, preferably within a high-end hotel or international hospitality brand.
• Strong knowledge of credit control, accounts receivable management, and financial analysis.
• Proficiency in Microsoft Excel and hotel finance systems (Opera, ERP).
• Experience working with financial software and reporting tools.
• Strong understanding of internal controls, audit requirements, and risk management.
• Excellent organizational and analytical skills.
• Excellent communication skills spoken and written in English.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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