Background information about the job or company:

To lead and direct the strategic delivery of the SME Customer Value Proposition. Mobilize a wide range of capabilities across Absa Tanzania and the Absa Group focusing upon aligning with the customer’s requirements and developing the range of products/services.

Responsibilities or duties:

• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor conformance of team using new relationship development procedures.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Proactively research competitive threats/opportunities within the team’s market and geographical area.
• Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
• Keep customers advised on the expected ‘delivery date’ for product/credit applications.
• Monitors and ensures adherence to risk service standards.

Qualifications or requirements:

• Honors B.sc-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification.
• (10) years’ experience in the Financial Services sector which must include proven experience.
• (3) years’ experience on a senior management level.
• (5) years in a client facing role in banking.

• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor conformance of team using new relationship development procedures.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Proactively research competitive threats/opportunities within the team’s market and geographical area.
• Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
• Keep customers advised on the expected ‘delivery date’ for product/credit applications.
• Monitors and ensures adherence to risk service standards.

• Honors B.sc-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification.
• (10) years’ experience in the Financial Services sector which must include proven experience.
• (3) years’ experience on a senior management level.
• (5) years in a client facing role in banking.