The United Bank for Africa (UBA) is a leading pan-African financial services group. This role is for the Head of Digital & Transaction Banking, reporting to the Executive Director (ED), Business Development.

Responsibilities or duties

1. Business Growth & Strategy

• Develop and drive the Digital Banking Sales strategy, digital product penetration, usage, and mandate acquisition.
• Drive product promotions, activation, and training for collections and payment products to generate awareness, interest, and usage of the Bank’s products and services.
• Drive the acquisition of major corporate and public sector collection mandates.
• Establish and manage profitable relationships with third-party aggregators, Mobile Money Agents, including super and sole agents for Agency Banking, and payment and collection platform companies.
• Articulate winning strategies to create market space for all the Bank’s products across the consumer, commercial, and corporate segments.
• Identify market opportunities, potential hubs, and customer needs in order to proactively provide value-adding products and services that meet anticipated needs.
• Drive sales and product/channel penetration of retail e-Products at branch level in collaboration with Branch Managers (BMs), covering Mass Market, Mass Affluent, and SME segments.
• Drive sales of corporate solutions in collaboration with Relationship Managers (RMs), covering Institutions, Local Corporates, and Public Sector segments.
• Drive the acquisition and deployment of POS, Web Collection, and corporate solutions.
• Supervise the Transaction Banking Team.

2. Product Management

• Ensure the achievement of profitability targets for Digital products.
• Ensure the achievement of the Bank’s budget for Digital products in terms of volume and mandates.
• Disseminate product performance reports and provide performance improvement insights and strategies for poorly performing segments.
• Engage relevant segments with the objective of driving product budgets, implementing strategies, and tracking campaign compliance and results for improved performance.
• Provide strategic direction and guidance to product marketing units to ensure the successful launch of new initiatives and the sustainability of existing ones.
• Advise Country Segment Heads on new business opportunities and develop strategies for financial benefit realization.

Qualifications or requirements

Key Performance Indicators (KPIs)

• Achievement of the approved Transaction Banking Profit Before Tax (PBT) target.
• Number of new accounts, transaction volumes, product sales, and revenue.
• Percentage of e-Products penetration ratio among Personal Banking customers.
• Revenue generated from Corporate Solution deployments, including Payments (U-Pay and Pay Manager) and Collections (Bank Collect Solutions).
• Number of active POS terminals deployed and Web Collection mandates signed within the coverage area.

Experience needed

Not explicitly stated, but implied by the senior management level of the role.

• Develop and drive the Digital Banking Sales strategy, digital product penetration, usage, and mandate acquisition.
• Drive product promotions, activation, and training for collections and payment products to generate awareness, interest, and usage of the Bank’s products and services.
• Drive the acquisition of major corporate and public sector collection mandates.
• Establish and manage profitable relationships with third-party aggregators, Mobile Money Agents, including super and sole agents for Agency Banking, and payment and collection platform companies.
• Articulate winning strategies to create market space for all the Bank’s products across the consumer, commercial, and corporate segments.
• Identify market opportunities, potential hubs, and customer needs in order to proactively provide value-adding products and services that meet anticipated needs.
• Drive sales and product/channel penetration of retail e-Products at branch level in collaboration with Branch Managers (BMs), covering Mass Market, Mass Affluent, and SME segments.
• Drive sales of corporate solutions in collaboration with Relationship Managers (RMs), covering Institutions, Local Corporates, and Public Sector segments.
• Drive the acquisition and deployment of POS, Web Collection, and corporate solutions.
• Supervise the Transaction Banking Team.
• Ensure the achievement of profitability targets for Digital products.
• Ensure the achievement of the Bank’s budget for Digital products in terms of volume and mandates.
• Disseminate product performance reports and provide performance improvement insights and strategies for poorly performing segments.
• Engage relevant segments with the objective of driving product budgets, implementing strategies, and tracking campaign compliance and results for improved performance.
• Provide strategic direction and guidance to product marketing units to ensure the successful launch of new initiatives and the sustainability of existing ones.
• Advise Country Segment Heads on new business opportunities and develop strategies for financial benefit realization.

• Digital Banking Sales Strategy
• Product Penetration and Usage
• Mandate Acquisition
• Product Promotions and Activation
• Training
• Relationship Management
• Market Opportunity Identification
• Customer Needs Analysis
• Sales Strategy
• Corporate Solutions
• POS Deployment
• Web Collection
• Transaction Banking Supervision
• Profitability Management
• Budget Achievement
• Performance Reporting and Analysis
• Strategic Direction
• Product Marketing
• Business Development

• A detailed CV.
• A Cover Letter.
• Copies of all academic certificates.