Job Description

To lead and manage the Client Experience team and strategy in the execution of the full suite of Global Markets products and services to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent client experience.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce, Finance and Accounting, Banking

Other Qualifications: ACI and CISI certification is mandatory

Experience Required

Business Enablement

Global Markets

More than 10 years

Demonstrate evidence of knowing how to empower innovative solutioning, through the adoption of next generation digital and data opportunities and strategies

More than 10 years

Demonstrates a track record of client centricity through partnership and leading disruptive strategies across client segments to protect and strengthen the client experience.

More than 10 years

Experience working across global macro contexts to predict long term impacts to the industry and business. Has led a disruptive change across multiple countries/products and other stakeholders that require benefits realization trade-offs.

Additional Information

Behavioural Competencies:

• Challenging Ideas
• Developing Expertise
• Embracing Change
• Following Procedures
• Generating Ideas
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Business Banking
• Consumer Banking
• Data
• Operational Excellence and Automation
• Trading and Transacting
• People Management

• Lead and manage the Client Experience team and strategy in the execution of the full suite of Global Markets products and services.
• Grow share of wallet.
• Maximise GM returns.
• Optimize platform utilisation.
• Achieve and sustain an excellent client experience.

• Business Enablement
• Global Markets
• Empowering innovative solutioning
• Adoption of next generation digital and data opportunities and strategies
• Client centricity through partnership
• Leading disruptive strategies across client segments
• Working across global macro contexts
• Predicting long term impacts to the industry and business
• Leading disruptive change across multiple countries/products and other stakeholders
• Business Banking
• Consumer Banking
• Data
• Operational Excellence and Automation
• Trading and Transacting
• People Management

• First Degree
• Field of Study: Business Commerce, Finance and Accounting, Banking
• ACI and CISI certification is mandatory