Customer Service Officer job at Vision Fund

Vacancy title:
Customer Service Officer

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:

VisionFund

Deadline of this Job:
06 January 2023  

Duty Station:
Within Tanzania , Arusha , East Africa

Summary
Date Posted: Wednesday, December 21, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Responsibility:
• Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
• Provide satisfactory customer service.

Main tasks
• Ensure approval documents are in place for manual data entry,
• Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
• Register the bank pay in slips and issue receipts to the respective clients
• Initiate payments, and submit to Finance
• Prepares all journals
• Acts as a member of the branch credit committee and branch delinquency committee.
• Searches customers in Credit info to confirm if they are eligible to take loan.
• Sends disbursement documents to Regional Operations Officer,
• Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel
• Payments and Petty cash management
• Customer Service/Directs customers to respective officer or right channel
• Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM

Education/Experience

• Degree Holder in Accounting/ Business Administration for CSO-I
• Diploma/certificate holder for CSO-II
• Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills
• Proficient in Microsoft office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)
• Model and demonstrate effective Christian leadership and able to lead daily devotions.

Special / Personal Abilities
Achieving Capabilities:

• Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.

Thinking Capabilities:
• Thinking clearly, deeply and broadly. Understanding the Microfinance Industry. Understanding Vision Fund mission and operations.

Self-Managing Capabilities:
• Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.

Relational Capabilities:
• Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.

Work Hours: 8


Experience in Months: 24

Level of Education:
Postgraduate Degree

Job application procedure
Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to vftHRstaff@vftz.co.tz The position should be the subject of the email application. OR through the postal address below.

The Chief Executive Officer, VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546, Arusha TANZANIA.

The application should reach the undersigned not later than 06th January 2023.


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QUICK ALERT SUBSCRIPTION

06 January 2023
Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 06 January 2023
Duty Station: Arusha
Posted: 21-12-2022
No of Jobs: 1
Start Publishing: 21-12-2022
Stop Publishing (Put date of 2030): 21-12-2077
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