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Vacancy title:
Customer Experience Officer
[Type: FULL_TIME, Industry: Banking, Category: Customer Service]
Jobs at:
KCB Bank
Deadline of this Job:
Friday, October 10 2025
Duty Station:
Tanzania | Dar es Salaam | Tanzania
Summary
Date Posted: Friday, September 26 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Description
- Handling all walk-in customer queries i.e. inquires, Request and complaints.
- Account opening
- Process ATM and cheque book orders
- ATM card and Cheque book issuing and balancing.
- Mobile banking and Internet banking activation (inputter)
- Support customers in using bank’s products.
- Cross sale Bank’s products
- Manage and ensure smooth collection of customer feedback.
- Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional –
| Particulars | Detail | Specific Field or Qualification | Need Type |
| Education | Bachelor’s degree | Bachelor’s degree from any recognized institution |
RQ |
| Master’s degree | Business Related |
AA |
- Experience –Years
|
Total Minimum No of Years Experience Required |
Fresh Graduate (1 year experience added advantage) |
Need Types are : RQ = Required, AA = Added Advantage
- Participate fully in all customer engagement activities.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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