Customer Experience - Airport Services Duty Officer - Kilimanjaro job at Qatar Airways
Website :
667 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Customer Experience - Airport Services Duty Officer - Kilimanjaro

[ Type: FULL TIME , Industry: Transportation, Distribution, and Logistics , Category: Customer Service ]

Jobs at:

Qatar Airways

Deadline of this Job:
14 June 2022  

Duty Station:
Within Tanzania , Kilimanjaro , East Africa

Summary
Date Posted: Wednesday, June 01, 2022 , Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about Qatar Airways
Qatar Airways jobs in Tanzania

JOB DETAILS:
We are recruiting for an Airport Services Duty Officer based in Kilimanjaro, Tanzania.In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
• The successful candidate will have the following qualifications and skills:
• Relevant College or University qualification
• Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
• Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
• Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
• High level of computer literacy
• Excellent customer focus and service delivery.

Work Hours: 8


Experience in Months: 48

Level of Education:
Postgraduate Degree

Job application procedure
To apply follow this link https://careers.qatarairways.com/global/en/apply?jobSeqNo=QAAIGLOBAL145900EXTERNALENGLOBAL 


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 14 June 2022
Duty Station: Kilimanjaro
Posted: 01-06-2022
No of Jobs: 1
Start Publishing: 01-06-2022
Stop Publishing (Put date of 2030): 01-06-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.