JOIN OUR MICASO PROJECT From Twyford International

Position: Customer consultant

Location: Dar es salaam

Key Responsibilities

1.Sales specialist

• Build and maintain strong, long-term customer relationships to drive repeat business.
• Identify customer needs and recommend appropriate products or solutions.
• Conduct product demonstrations, presentations, and consultations to support the sales process.

2.Sales & Revenue Growth

• Achieve and exceed monthly/quarterly sales targets and performance metrics.
• Develop and implement strategies to generate new leads and expand the customer base.
• Negotiate pricing, terms, and contracts to close high-value deals.

3.Product & Market Expertise

• Maintain deep knowledge of company products, features, pricing, and competitive positioning.
• Conduct market research to identify trends, competitor activity, and potential opportunities.
• Provide valuable feedback to product and marketing teams based on customer insights.

4.Pipeline & CRM Management

• Manage the full sales cycle from prospecting to closing.
• Update and maintain CRM systems with accurate client information, pipeline status, and activity logs.
• Prepare sales forecasts, reports, and performance analyses for management.

5.Cross-Functional Collaboration

• Work closely with marketing to execute campaigns and promotions.
• Coordinate with operations and customer service to ensure smooth order fulfillment and customer satisfaction.
• Participate in training sessions, trade shows, and events to showcase products.

6.Customer Support & After-Sales Service

• Follow up with clients after sales to ensure satisfaction and encourage up-sell or cross-sell opportunities.
• Resolve customer questions, issues, or complaints promptly and professionally.

• Build and maintain strong, long-term customer relationships to drive repeat business.
• Identify customer needs and recommend appropriate products or solutions.
• Conduct product demonstrations, presentations, and consultations to support the sales process.
• Achieve and exceed monthly/quarterly sales targets and performance metrics.
• Develop and implement strategies to generate new leads and expand the customer base.
• Negotiate pricing, terms, and contracts to close high-value deals.
• Maintain deep knowledge of company products, features, pricing, and competitive positioning.
• Conduct market research to identify trends, competitor activity, and potential opportunities.
• Provide valuable feedback to product and marketing teams based on customer insights.
• Manage the full sales cycle from prospecting to closing.
• Update and maintain CRM systems with accurate client information, pipeline status, and activity logs.
• Prepare sales forecasts, reports, and performance analyses for management.
• Work closely with marketing to execute campaigns and promotions.
• Coordinate with operations and customer service to ensure smooth order fulfillment and customer satisfaction.
• Participate in training sessions, trade shows, and events to showcase products.
• Follow up with clients after sales to ensure satisfaction and encourage up-sell or cross-sell opportunities.
• Resolve customer questions, issues, or complaints promptly and professionally.

• Sales specialist
• Customer relationship management
• Product demonstration
• Sales target achievement
• Lead generation
• Customer base expansion
• Negotiation
• Product knowledge
• Market research
• CRM management
• Sales forecasting
• Cross-functional collaboration
• Customer support
• After-sales service

• Deep knowledge of company products, features, pricing, and competitive positioning.
• Ability to conduct market research to identify trends, competitor activity, and potential opportunities.
• Ability to provide valuable feedback to product and marketing teams based on customer insights.
• Ability to manage the full sales cycle from prospecting to closing.
• Proficiency in updating and maintaining CRM systems with accurate client information, pipeline status, and activity logs.
• Ability to prepare sales forecasts, reports, and performance analyses for management.
• Ability to work closely with marketing to execute campaigns and promotions.
• Ability to coordinate with operations and customer service to ensure smooth order fulfillment and customer satisfaction.
• Willingness to participate in training sessions, trade shows, and events to showcase products.
• Ability to follow up with clients after sales to ensure satisfaction and encourage up-sell or cross-sell opportunities.
• Ability to resolve customer questions, issues, or complaints promptly and professionally.