Job Overview

Business Segment: Personal & Private Banking

Location: TZ, undefined, Dar es Salaam, Julius K. Nyerere Road

Job Type: Full-time

Job Ref ID: 80397307A-0001

Date Posted: 12/5/2025

Job Description

To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.

Qualifications

Type of Qualification: Diploma

Field of Study: Banking

Experience Required

Client Coverage

Personal and Private Banking

3-4 years

Previous branch banking experience, understandingthe bank’s laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs. Familiar with the legal aspects regarding cashhandling. Knowledge of the functions of other departments within thebranch.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interpreting Data
• Managing Tasks
• Providing Insights
• Pursuing Goals
• Taking Action
• Team Working

Technical Competencies:

• Cash Handling
• Client Servicing
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Product and Services Knowledge
• Risk Identification

• Cash Handling
• Client Servicing
• Cross and Up-Selling
• Customer Understanding ( Consumer Banking)
• Heart of Customer Experience
• Product and Services Knowledge
• Risk Identification

• Diploma
• Banking
• 3-4 years of experience in Client Coverage, Personal and Private Banking
• Previous branch banking experience
• Understanding of the bank’s laid-down policies and procedures related to telling / frontlinesupport; bulk cash and ATMs
• Familiarity with the legal aspects regarding cash handling
• Knowledge of the functions of other departments within the branch