Job Description

We are seeking a dedicated Consultant, Customer Service to join our Branch in Tanga. As a key member of the branch, you will be responsible for providing exceptional service to our valued clients, ensuring their satisfaction and fostering long-term relationships.

Qualifications

Qualifications:

• Bachelor Degree in Commerce, Finance or equivalent
• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required
• Fluency in English and Swahili (preferred)

Additional Information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Client Relationship Management
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Risk Management

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Analyze customer issues and provide timely, effective solutions
• Maintain accurate records of customer interactions and follow-up actions in our CRM system
• Collaborate with cross-functional teams to resolve complex customer issues
• Identify opportunities to improve customer satisfaction and loyalty
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills

• Strong cash handling and basic math skills
• Proficiency in computer systems and banking software
• Excellent customer service and communication skills
• Keen attention to detail and ability to maintain accuracy in all tasks
• Problem-solving abilities and capacity to work well under pressure
• Fluency in English and Swahili (preferred)

• Bachelor Degree in Commerce, Finance or equivalent
• Previous experience in banking or customer service preferred
• Knowledge of banking products and services is a plus
• Ability to work flexible hours, including weekends and holidays as required