About the Role

We are hiring Loan Officers and Collection Officers to join our growing team in Dar es Salaam! This is a great opportunity for motivated individuals with strong communication skills, a passion for customer service, and a desire to build a career in the financial sector.

Key Responsibilities

Main Duties:

• Review and follow up on open accounts for repayment collection.
• Collect loan payments as per agreed repayment plans.
• Perform customer due diligence and maintain proper KYC documentation.
• Deliver excellent customer service at all times.
• Manage front desk duties and assist in administrative tasks.
• Ensure adherence to company policies and procedures.

Performance Targets (KPIs):

• Achieve monthly disbursement, collection, new customer acquisition, and active customer targets.

Qualifications & Requirements

• High School education
• Experience in microfinance or financial services is an added advantage.
• Strong communication, sales, and negotiation skills.
• Excellent time management and customer service skills.
• Must be self-driven, dependable, and a team player.
• Basic computer knowledge required.
• Having a smartphone is an added advantage.

Equal Opportunity Employer Statement:

Simplepay Capital Financial Services Tanzania Ltd is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, or any other characteristic protected by applicable laws and regulations in Tanzania.

• Review and follow up on open accounts for repayment collection.
• Collect loan payments as per agreed repayment plans.
• Perform customer due diligence and maintain proper KYC documentation.
• Deliver excellent customer service at all times.
• Manage front desk duties and assist in administrative tasks.
• Ensure adherence to company policies and procedures.
• Achieve monthly disbursement, collection, new customer acquisition, and active customer targets.

• Strong communication skills
• Sales skills
• Negotiation skills
• Excellent time management skills
• Customer service skills
• Basic computer knowledge

• High School education
• Experience in microfinance or financial services is an added advantage.
• Must be self-driven, dependable, and a team player.
• Having a smartphone is an added advantage.