MOHAMMED ENTERPRISES TANZANIA LTD is a leading economic force in Tanzania with major investments and successful operating companies in key business sectors. The Group employs more than 24,000 people across the country.

Responsibilities:

Provide L1/L2 application support, investigate incidents, troubleshoot issues, and restore services within agreed service levels.

Log, prioritise, track, and resolve incidents and service requests, escalating complex or critical issues to the appropriate technical teams.

Monitor application availability, integrations, interfaces, scheduled jobs, and system performance to identify and address issues proactively.

Perform technical analysis and root-cause investigation for recurring or major issues, coordinating fixes with development and vendor teams.

Maintain support documentation and knowledge articles while providing effective technical assistance to users and ensuring proper issue closure and handover.

Qualifications and Experience:

Experience: 1 - 3 Years

Education: Advance Diploma

Profession: IT (Software / Programming)

Skills Required:

• Social Media (e.g. Facebook, Instagram, Twitter, etc)
• Spreadsheets (e.g. Excel, Google Sheets, etc)

• Provide L1/L2 application support, investigate incidents, troubleshoot issues, and restore services within agreed service levels.
• Log, prioritise, track, and resolve incidents and service requests, escalating complex or critical issues to the appropriate technical teams.
• Monitor application availability, integrations, interfaces, scheduled jobs, and system performance to identify and address issues proactively.
• Perform technical analysis and root-cause investigation for recurring or major issues, coordinating fixes with development and vendor teams.
• Maintain support documentation and knowledge articles while providing effective technical assistance to users and ensuring proper issue closure and handover.

• Social Media (e.g. Facebook, Instagram, Twitter, etc)
• Spreadsheets (e.g. Excel, Google Sheets, etc)

• Advance Diploma
• 1 - 3 Years Experience
• IT (Software / Programming) Profession