Background

Asilia lodges and Camps Ltd is looking for a Competent and hardworking Tanzanian to fill a position of Airport Concierge. We are looking for a person who is competent in Hosting and Service delivery with a strong combination of Leadership, Decision-making and a very good broad knowledge culture and General operations tourism industry.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. 

Responsibilities

Daily Duties

Guest Arrival & Check-In:

• Welcome guests upon arrival, assist with luggage, and ensure smooth flight check-in processes
• Provide a friendly and professional first impression to all guests

Hosting & Transit Assistance:

• Host guests in the lounge, ensuring they are comfortable while waiting for their flights
• Support transit guests by guiding them to connect flights and assisting with any needs

Lounge Management:

• Ensure the lounge is clean, organized, and well-stocked with amenities like refreshments and reading materials
• Report any maintenance or repair issues promptly

Flight Coordination:

• Communicate guest flight details, including arrivals and departures, with relevant camps and operational teams
• Liaise with airline representatives to address flight-related needs

Flight Bookings:

• Book and confirm flights for staff traveling to/from camps or other destinations
• Compile and reconcile all staff and management flight bookings, submitting reports to the finance department

Transfer Assistance:

• Arrange and confirm transfer bookings for guests and staff to/from the airport, ensuring smooth logistics

Operational Support:

• Assist in field operations and administrative duties during low seasons or as needed
• Provide backup support for operational emergencies and guest-related concerns

Requirements

• Must be fluent in English (other languages will be added an advantage)
• Strong multi-tasking skills
• Excellent organizational skills and Punctual
• Commitment to a high level of customer service
• Minimum of a Diploma in Hospitality, Tourism, or related field
• Proven experience in guest relations, concierge services, or airport management (3 years)
• Previous experience in luxury tourism/hospitality is highly desirable
• Ability to handle sensitive matters with efficiency and discretion
• Age limit 28-35yrs

Skills and Competencies

• Hosting Skills: Warm and professional demeanor to welcome and engage guests
• Organizational Abilities: Efficiently manage schedules, itineraries, and multiple tasks
• Problem-Solving Skills: Quickly resolve guest issues with a calm and solution-oriented approach
• Cultural Awareness: Sensitivity to and understanding of diverse guest backgrounds
• Technical Knowledge: Familiarity with airport logistics, travel itineraries, and basic computer systems
• Languages: Fluency in English and Swahili; additional languages are a bonus
• Interpersonal Communication: Excellent communication skills to interact effectively with guests and teams
• Attention to Detail: Ensuring a seamless guest experience by anticipating their needs
• Time Management: Ability to prioritize and handle multiple responsibilities under pressure

• Welcome guests upon arrival, assist with luggage, and ensure smooth flight check-in processes
• Provide a friendly and professional first impression to all guests
• Host guests in the lounge, ensuring they are comfortable while waiting for their flights
• Support transit guests by guiding them to connect flights and assisting with any needs
• Ensure the lounge is clean, organized, and well-stocked with amenities like refreshments and reading materials
• Report any maintenance or repair issues promptly
• Communicate guest flight details, including arrivals and departures, with relevant camps and operational teams
• Liaise with airline representatives to address flight-related needs
• Book and confirm flights for staff traveling to/from camps or other destinations
• Compile and reconcile all staff and management flight bookings, submitting reports to the finance department
• Arrange and confirm transfer bookings for guests and staff to/from the airport, ensuring smooth logistics
• Assist in field operations and administrative duties during low seasons or as needed
• Provide backup support for operational emergencies and guest-related concerns

• Fluent in English (other languages will be added an advantage)
• Strong multi-tasking skills
• Excellent organizational skills and Punctual
• Commitment to a high level of customer service
• Proven experience in guest relations, concierge services, or airport management (3 years)
• Ability to handle sensitive matters with efficiency and discretion
• Hosting Skills: Warm and professional demeanor to welcome and engage guests
• Organizational Abilities: Efficiently manage schedules, itineraries, and multiple tasks
• Problem-Solving Skills: Quickly resolve guest issues with a calm and solution-oriented approach
• Cultural Awareness: Sensitivity to and understanding of diverse guest backgrounds
• Technical Knowledge: Familiarity with airport logistics, travel itineraries, and basic computer systems
• Languages: Fluency in English and Swahili; additional languages are a bonus
• Interpersonal Communication: Excellent communication skills to interact effectively with guests and teams
• Attention to Detail: Ensuring a seamless guest experience by anticipating their needs
• Time Management: Ability to prioritize and handle multiple responsibilities under pressure

• Minimum of a Diploma in Hospitality, Tourism, or related field
• Proven experience in guest relations, concierge services, or airport management (3 years)
• Previous experience in luxury tourism/hospitality is highly desirable