Reservations Agent
2025-09-08T11:28:36+00:00
Four Seasons
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FULL_TIME
Arusha
Arusha
00000
Tanzania
Hospitality, and Tourism
Restaurant & Hospitality
2025-09-16T17:00:00+00:00
Tanzania
8
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail.
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.
OTHER FUNCTIONS:
1. Actively support the Safety Committee and the Green Committee.
1. Perform as Front Desk Agent and PABX operator as needed.
2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
3. Assist with the development of all direct sales material for both travel industry and groups.
4. May be required to temporarily relocate to The Lodge when required.
5. Other reasonable requests from manager. From time to time, you may be required to work for the Lodge in some other capacity of similar status in addition to or in substitution for the appointment specified above, as reasonably required, this also includes changing work location taking into account business needs and personal circumstances.
6. Perform other duties as assigned by Management.
SPECIAL REQUIREMENTS:
Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience School supplies
Experience: One to two years of employment in a related position with Four Seasons or other five-star organization.
Skills and Abilities: Ability to read and speak and write English.
No. of employees supervised: None
Travel required: Occasional
Hours required: Scheduled days and times may vary based on need.
. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations. 2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head. 3. Answer General Reservations e-mail, retrieve and distribute mail. 4. Take in-coming reservation calls. 5. Handle guest complaints in accordance with Four Seasons policy. 6. Process WRO, Trust, Internal Reservations, and FIT reservations. 7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. 8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests. 9. Monitor Front Desk reservations made night prior, address any reoccurring issues 10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. 11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager. 12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes. 13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc. 14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies. 15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times. 16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook. 17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee. 18. Respond according to the crisis management plan to any resort emergency or safety situation. 19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook. OTHER FUNCTIONS: 1. Actively support the Safety Committee and the Green Committee. 1. Perform as Front Desk Agent and PABX operator as needed. 2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections. 3. Assist with the development of all direct sales material for both travel industry and groups. 4. May be required to temporarily relocate to The Lodge when required. 5. Other reasonable requests from manager. From time to time, you may be required to work for the Lodge in some other capacity of similar status in addition to or in substitution for the appointment specified above, as reasonably required, this also includes changing work location taking into account business needs and personal circumstances. 6. Perform other duties as assigned by Management
Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience School supplies Experience: One to two years of employment in a related position with Four Seasons or other five-star organization.
JOB-68bebde4c5dd0
Vacancy title:
Reservations Agent
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]
Jobs at:
Four Seasons
Deadline of this Job:
Tuesday, September 16 2025
Duty Station:
Arusha | Arusha | Tanzania
Summary
Date Posted: Monday, September 8 2025, Base Salary: Not Disclosed
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JOB DETAILS:
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail.
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.
OTHER FUNCTIONS:
1. Actively support the Safety Committee and the Green Committee.
1. Perform as Front Desk Agent and PABX operator as needed.
2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
3. Assist with the development of all direct sales material for both travel industry and groups.
4. May be required to temporarily relocate to The Lodge when required.
5. Other reasonable requests from manager. From time to time, you may be required to work for the Lodge in some other capacity of similar status in addition to or in substitution for the appointment specified above, as reasonably required, this also includes changing work location taking into account business needs and personal circumstances.
6. Perform other duties as assigned by Management.
SPECIAL REQUIREMENTS:
Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience School supplies
Experience: One to two years of employment in a related position with Four Seasons or other five-star organization.
Skills and Abilities: Ability to read and speak and write English.
No. of employees supervised: None
Travel required: Occasional
Hours required: Scheduled days and times may vary based on need.
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
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