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Vacancy title:
Technical Support Manager (B2B)
[Type: FULL_TIME, Industry: Telecommunications, Category: Management, Computer & IT, Sales & Retail]
Jobs at:
Wananchi Group
Deadline of this Job:
Friday, October 10 2025
Duty Station:
Dar es Salaam | Tanzania
Summary
Date Posted: Tuesday, October 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company:
A Regional Company which provides Internet, Data, Broadcasting and Multimedia Communication Solutions seeks to recruit Technical Support Manager (B2B) to deliver world-class technical support for Business and Carrier clients.
Responsibilities:
- Deliver L1/L2 technical support and downtime prevention measures
- Manage relationships with third-party providers and equipment vendors
- Develop and execute strategies to acquire new customers and expand existing relations
- Manage B2B client segments within/exceed contractual SLAs
Qualifications:
- Bachelor’s Degree in Computer Science, Telecommunications, Network Engineering, or related field
- 3 or more years of experience in Technical Support, NOC, or Network Operations role within an ISP or telecom
- Commercial (Sales) experience of B2B segments
- Knowledge and experience in reading, analyzing, and interpreting technical procedures
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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