Role purpose:

Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.

Key accountabilities and decision ownership

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
• Perform and maintain the system security.
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

Core competencies, knowledge and experience

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs.

Must have technical/professional qualifications:

• Bachelor’s degree in computer science or its equivalent.
• Build and maintain relationship with key stakeholders.
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable.

About Vodafone:

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
• Perform and maintain the system security.
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs.

• Bachelor’s degree in computer science or its equivalent.
• Build and maintain relationship with key stakeholders.
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable.