Background

Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Airport Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Job Description

As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration. You'll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services, and maintain comprehensive flight records. Post-flight, you'll handle the accurate filing of documents and perform statistical analysis of flight coupons. In cases of lost baggage, you'll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you'll follow the compensation process accordingly.

Desired Skills & Experience

Bachelor's degree or at least high school graduation. Permanent residence permit in the respective country (the company does not provide or assist with work permits). Minimum of 1 year experience in civil aviation or tourism. The ability to thrive in high-pressure situations. Excellent command of English and proficiency in local language(s). Availability to work in shifts, including overnight shifts. A team player who can also work independently when needed. Ability to multitask effectively and handle multiple tasks simultaneously. Strong oral and written communication skills. Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.

Benefits

Transport Allowance, Social Rights (Birth /Death Allowance). We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 349 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.

• Warmly welcome passengers as the aircraft arrives
• Facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration
• Ensure all necessary flight documents are prepared accurately and completely
• Place orders for daily catering services
• Maintain comprehensive flight records
• Handle accurate filing of documents post-flight
• Perform statistical analysis of flight coupons
• Coordinate with handling agent to locate and deliver lost baggage to owners
• Follow compensation process for lost baggage when necessary

• Ability to thrive in high-pressure situations
• Excellent command of English and proficiency in local language(s)
• Team player who can also work independently when needed
• Ability to multitask effectively and handle multiple tasks simultaneously
• Strong oral and written communication skills
• Demonstrated sense of responsibility
• Ability to make accurate and effective decisions

• Bachelor's degree or at least high school graduation
• Permanent residence permit in the respective country
• Minimum of 1 year experience in civil aviation or tourism
• Availability to work in shifts, including overnight shifts