Background

HR World Limited, on behalf of our client, we are seeking to recruit a customer-oriented and proactive Service Advisor responsible for coordinating vehicle service activities, managing customer relationships, and ensuring exceptional service delivery throughout the customer journey.

Responsibilities

• Welcome customers and accurately assess their vehicle service and repair requirements.
• Create service orders and ensure all customer concerns are clearly documented.
• Explain recommended repairs, maintenance requirements, and service costs to customers.
• Coordinate with workshop technicians to ensure timely and efficient service delivery.
• Monitor vehicle repair progress and provide regular updates to customers.
• Prepare and review quotations, estimates, and invoices.
• Ensure all completed work meets quality standards before vehicle handover.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Promote service packages, maintenance programs, parts, and other aftersales products.
• Maintain accurate customer and vehicle service records within the company systems.
• Follow up with customers after service completion to ensure satisfaction.
• Support the achievement of departmental sales and customer satisfaction targets.
• Ensure compliance with company procedures, health and safety standards, and manufacturer guidelines.
• Perform any other duties assigned by management.

Qualifications

• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
• Minimum of 2–4 years’ experience in a Service Advisor, Customer Service, Aftersales, or Automotive Service role.
• Strong understanding of automotive maintenance and repair processes.
• Excellent customer service and relationship management skills.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office applications and service management systems.
• Strong organizational skills and attention to detail.
• Valid driving license will be an added advantage.

• Welcome customers and accurately assess their vehicle service and repair requirements.
• Create service orders and ensure all customer concerns are clearly documented.
• Explain recommended repairs, maintenance requirements, and service costs to customers.
• Coordinate with workshop technicians to ensure timely and efficient service delivery.
• Monitor vehicle repair progress and provide regular updates to customers.
• Prepare and review quotations, estimates, and invoices.
• Ensure all completed work meets quality standards before vehicle handover.
• Handle customer inquiries, concerns, and complaints professionally and promptly.
• Promote service packages, maintenance programs, parts, and other aftersales products.
• Maintain accurate customer and vehicle service records within the company systems.
• Follow up with customers after service completion to ensure satisfaction.
• Support the achievement of departmental sales and customer satisfaction targets.
• Ensure compliance with company procedures, health and safety standards, and manufacturer guidelines.
• Perform any other duties assigned by management.

• Excellent customer service and relationship management skills.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office applications and service management systems.
• Strong organizational skills and attention to detail.

• Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
• Minimum of 2–4 years’ experience in a Service Advisor, Customer Service, Aftersales, or Automotive Service role.
• Strong understanding of automotive maintenance and repair processes.
• Valid driving license will be an added advantage.