Vacancy title:
Senior Manager; Digital Academy

[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]

Jobs at:
NMB Bank

Deadline of this Job:
Monday, June 2 2025

Duty Station:
Head Office | Dar es Salaam | Tanzania

Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose:

To lead the design, development and implementation of comprehensive Digital academy to upskill and reskill the workforce, fostering digital first culture and equip employees with critical skills in digital and emerging technologies needed to enable the bank to stay ahead of the competitive edge and maximize the potential of existing and emerging technologies.
Driving innovation by cultivating a learning environment that encourages continuous development and digital literacy to effectively respond to industry changes and digital advancements.

Main Responsibilities:

• Identify key emerging technology skills gap within the bank and across the industry in Tanzania and design, plan and deliver digital learning curriculum that fits the bank’s digital landscape and transformation aspirations including but not limited to data science, cybersecurity, AI, block chain technologies and ensure the programs align with industry trends and bank’s digital strategies to enable it to remain relevant on market and maximize the potentials of existing and emerging technologies.
• Collaborate with ICT management to develop and implement short and long strategy and vision for the digital academy, ensure that the digital learning initiatives are aligned with cross-functional digital training needs and facilitate digital adoption.
• Drive partnerships with institutions including universities (local and international), training companies, technology providers to assess current technological learning needs and develop tailor-made training on specific areas of interest and focus.
• Create a roadmap for the continuous evolution of the Digital Academy to foster innovation, emerging technology adoption, and experimentation practices across the organization to aspire and influence digital mindset across organization
• Analyze integrations opportunities with existing digital learning platforms (Udemy, Coursera, LinkedIn, O’Reilly and Pluralsight etc.) by leveraging synergies to accelerate transformation.
• Oversee the technical aspects of the digital learning platforms to be implemented, including their functionality, user experience, accessibility, performance and improvements to ensure that the platforms are optimized, user-friendly, and accessible facilitating self-paced learning and continuous development.
• Collaborate with subject matter experts, instructional designers, and digital content creators within and outside the bank to ensure the creation of high-quality content that is engaging, interactive, and aligned with best practices.
• Research and recommend new learning technologies and tools, including AI, AR/VR, gamification, and other advanced tools that can enhance the learning experience and improve learning outcomes.
• Create, mentor and improve the center of excellence for technology-related learning and become a trusted advisor for employees, management and the technology industry on how to upskill and reskill in technology-related areas.
• Implement effective learner onboarding and orientation processes, assess learner satisfaction to improve engagement by providing exceptional support and guidance throughout the learning journey.
• Create a learner’s community through online forums, competitions, social media, and virtual meetups to facilitate knowledge sharing and interaction through an open community of professionals in the various technology fields.
• Prepare and present reports on the progress of digital learning initiatives to management and key stakeholders, providing insights for continuous improvement.
• Regularly assess the effectiveness of digital learning programs and implement improvements based on learner feedback, performance data, and industry developments.
• Develop and execute marketing strategies using various channels such as social media, email marketing, and content marketing to attract new learners and promote the value of the digital academy.

Knowledge and Skills:

• Ability to develop clear vision for digital upskilling within organization in line with Strategy.
• Strong understanding of key digital technologies and trends relevant to financial sector, including digital transformation, data science, AI, machine learning Cybersecurity and block chain technology.
• Knowledge of digital skills frameworks, e-learning platforms and training methodologies.
• Understanding of banking processes and banking operations.
• A passion for continuous learning and staying updated with digital trends in the financial industry.
• Comfortable with change and able to pivot strategies as new digital tools or trends emerge.
• Effective articulating complex digital concepts in an accessible way for diverse audience.
• Eagerness to drive digital innovation and challenge the status quo with passion to find creative solutions to skills gaps and training barriers.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Strong interpersonal skills to engage and motivate stakeholders.
• Competence in gathering and analyzing data to assess program impact and improve training effectiveness.
• Ability to evaluate and manage relationships including negotiation and monitoring performance.
• Expertise in instructional design and adult learning principles.
• Familiarity with digital training frameworks like Skills framework for Information Age (SFIA) or Digital capability framework
• Proficiency in learning management systems (LMS) and other digital learning tools.

Qualifications and Experience:

• Bachelor’s degree in Technology or related fields.
• Master’s degree in Technology, Business or related fields will be an added advantage.
• Certification in Project Management, Digital transformations or design will be advantageous
• 5 years’ experience in multinational and agile working cultures, with relevant digital academy experience.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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