Background

ALAF Limited is seeking to recruit Retail & Service Center Manager responsible for managing the overall operations of the Service Centre with focus on direct sales, project sales in the defined areas and build up value added solutions selling in terms of roofing products in Tanzania.

Key Responsibilities:

• To manage the overall operations of the service centre in terms of profiling, maintaining coils and finished good stocks, ensuring the Service centre is kept in proper condition.
• To direct and manage the direct sales force in targeting the direct business in the defined areas.
• To manage the walk-in customer business
• To ensure the distribution customer orders are profiled and despatched as directed by the Customer Service Department.
• To manage the project sales through the Technical Sales Representative.
• To coordinate and manage MARCOM programs as required for the Service Centre with the support of the Marketing team
• To build the Roofing Solutions selling business by combination of roofing sheets, accessories and truss systems
• To manage the required and targeted contribution per MT

Requirements

• Bachelor’s degree in business administration, Marketing, Sales, Commerce, Engineering, Supply Chain Management, or a related field.
• A postgraduate qualification (MBA or master’s degree) is an added advantage.
• Minimum of 7–10 years’ experience in sales, branch operations, or commercial management, with at least 3 years in a managerial role.
• Proven experience in managing a retail outlet, service center, branch, or distribution network within the manufacturing, building materials, steel, construction, or FMCG industry.
• Demonstrated experience in direct sales, project sales, key account management, and customer relationship management.
• Experience in leading and developing high-performing sales and operations teams.
• Proven track record of consistently achieving sales and profitability targets

• To manage the overall operations of the service centre in terms of profiling, maintaining coils and finished good stocks, ensuring the Service centre is kept in proper condition.
• To direct and manage the direct sales force in targeting the direct business in the defined areas.
• To manage the walk-in customer business
• To ensure the distribution customer orders are profiled and despatched as directed by the Customer Service Department.
• To manage the project sales through the Technical Sales Representative.
• To coordinate and manage MARCOM programs as required for the Service Centre with the support of the Marketing team
• To build the Roofing Solutions selling business by combination of roofing sheets, accessories and truss systems
• To manage the required and targeted contribution per MT

• Direct sales
• Project sales
• Key account management
• Customer relationship management
• Leading and developing sales and operations teams
• Sales target achievement
• Profitability target achievement
• MARCOM program coordination
• Roofing solutions selling

• Bachelor’s degree in business administration, Marketing, Sales, Commerce, Engineering, Supply Chain Management, or a related field.
• A postgraduate qualification (MBA or master’s degree) is an added advantage.