Gran Melia Arusha, Tanzania – We Are Hiring (February 2026)

Restaurant Manager (2 Positions)

Primary Responsibilities

• Ensure world-class customer service and create an exceptional dining experience for all guests.
• Address and resolve guest complaints promptly and professionally, maintaining the hotel’s luxury standards.
• Train, mentor, and motivate staff to deliver personalized, attentive service.
• Monitor guest feedback, reviews, and satisfaction surveys to implement continuous improvements.
• Oversee the quality, presentation, and consistency of food and beverages to meet luxury expectations.
• Maintain seamless communication between front-of-house, kitchen, and hotel departments for flawless service.
• Handle VIP guests and high-profile clientele with discretion and personalized attention.
• Ensure compliance with luxury hotel standards, health, safety, and hygiene regulations.

Requirements

• Minimum 3 years of experience in restaurant management within a five-star hotel or luxury hospitality environment.
• Proven track record in delivering exceptional guest service and managing high-performing teams.
• Strong leadership, communication, and organizational skills.
• In-depth knowledge of food and beverage operations, luxury service standards, and hospitality regulations.
• Ability to handle high-pressure situations with professionalism and discretion.
• Proficiency in restaurant management software and financial reporting.

• Ensure world-class customer service and create an exceptional dining experience for all guests.
• Address and resolve guest complaints promptly and professionally, maintaining the hotel’s luxury standards.
• Train, mentor, and motivate staff to deliver personalized, attentive service.
• Monitor guest feedback, reviews, and satisfaction surveys to implement continuous improvements.
• Oversee the quality, presentation, and consistency of food and beverages to meet luxury expectations.
• Maintain seamless communication between front-of-house, kitchen, and hotel departments for flawless service.
• Handle VIP guests and high-profile clientele with discretion and personalized attention.
• Ensure compliance with luxury hotel standards, health, safety, and hygiene regulations.

• Strong leadership, communication, and organizational skills.
• In-depth knowledge of food and beverage operations, luxury service standards, and hospitality regulations.
• Ability to handle high-pressure situations with professionalism and discretion.
• Proficiency in restaurant management software and financial reporting.

• Minimum 3 years of experience in restaurant management within a five-star hotel or luxury hospitality environment.
• Proven track record in delivering exceptional guest service and managing high-performing teams.
• Primary & Secondary Schooling (K-12)