Vacancy title:
Reconciliation Analyst

[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]

Jobs at:
NMB Bank

Deadline of this Job:
Thursday, August 28 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose:

Responsible for performing reconciliation of Mobile Network Operators (MNOs) and Money Transfer Operators (MTOs) accounts and ensuring exceptions that require refunds are completed in a timely manner.

Main Responsibilities:

• Perform daily reconciliation of mobile banking transactions and share reports with Mobile Network Operators (MNOs) and Money Transfers Operators (MTOs) as per agreed SLAs; ensure exceptions are settled in a timely manner
• Perform TIPS account reconciliation, and timely escalations to stakeholders, TIPS participants, BOT or Financial Service Provider (FSP) for quick resolution
• Process refunds proactively through Reversal Portal/ Reversal tool
• Prepare voucher/entries for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as agreed SLA
• Monitor Float accounts with Mobile Network Operators (MNOs) and ensure that they are within allowed limits
• Prepare memo/voucher for replenishment of float accounts; ensure entries are approved and processed in a timely manner
• Prepare memo/voucher for purchase of new airtime stock; follow up with Mobile Network Operators (MNOs) to ensure purchased airtime stock is reflected on virtual accounts in a timely manner
• Engage vendors/ third parties for quick reconciliation confirmations – Utilities’ providers (TANESCO, ZECO, TV Subscribers, Water Authorities and others)
• Prepare daily mobile banking status/summary of reconciliation reports showing, status of outstanding items/ transactions and recommendations
• Assist line manager to prepare periodic (RCC, KRI, Monthly recon reports) and on demand status/ summary reports for internal circulation
• Analyze trend/performance of mobile transactions to identify any technical hitches that require immediate attention of technical (E-Banking/ Omnichannel) team
• Engage branches and RMs where necessary to speed up tracking resolutions from customers
• Ensure issues/queries received from Customer Service (Contact Centre) and internal customers are resolved within agreed turn-around-time (TAT) to achieve FCPR
• Keep custody of reconciliation reports and refund/reversal vouchers to ensure there is an audit trail (Reversal Tool to maintain audit trail)

Knowledge and Skills:

• Understanding Retail Banking Processes, Operations, risks and controls around Mobile Operations processes.
• Must have a good communication skill both oral and written in English and Kiswahili.
• Must have good computer application knowledge – particularly on MS Excel
• Teamwork/personal effectiveness – clear and concise communication, time management, adaptability
• Strong interpersonal skills

Qualifications and Experience:

• Holder of University Degree in Accounts/Finance/Banking or related field
• At least 2 years working experience on Retail Banking Operations with not less than 1 year involvement in reconciliation duties

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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