Job Detail

Location: Dar es Salaam, Tanzania

Company: Mo Finance Corporation Ltd

Experience: 3 - 5 Years

Education: Bachelors

Job Description

• Make sure the office is open on time and necessary arrangement for office to functions are attended
• Receiving and greeting customers and guiding them to the respective officer
• Keeping record of all walk-in inquiries
• Assist senior officers in their duties
• Receiving and recording customer complaints in the register
• Arranging for refreshments and or newspapers in the office
• Maintaining cleanliness and tidiness of the customer interactive areas
• Receiving and answering calls from customers
• Recording all customer inquiries over telephone line in the inquiry’s tracker
• Responding to customers complaints and reporting to the respective officer for resolving and keeping in touch with
• Follow up of all inquiries made over telephone line and convert prospects into customers and keeping a follow up on the sales
• Reporting to the supervisor any complaint that he/ she cannot attend for immediate resolving
• To master all the forms/documents used in operations of MO Finance Corporation Ltd and to update them accordingly into the
• Booking meeting for employees and clients, making sure the boards rooms and booked as per schedule and ready for meetings
• Receive and distribute deliveries, incoming mail, posting and delivery of outgoing mail daily. Assist with courier requests and
• Maintain inventory of office and kitchen supplies by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies weekly. Place special orders as needed
• Assist with organizing events, including managing RSVP lists, attending events, providing registration support and assisting with events as

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)

Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)

• Make sure the office is open on time and necessary arrangement for office to functions are attended
• Receiving and greeting customers and guiding them to the respective officer
• Keeping record of all walk-in inquiries
• Assist senior officers in their duties
• Receiving and recording customer complaints in the register
• Arranging for refreshments and or newspapers in the office
• Maintaining cleanliness and tidiness of the customer interactive areas
• Receiving and answering calls from customers
• Recording all customer inquiries over telephone line in the inquiry’s tracker
• Responding to customers complaints and reporting to the respective officer for resolving and keeping in touch with
• Follow up of all inquiries made over telephone line and convert prospects into customers and keeping a follow up on the sales
• Reporting to the supervisor any complaint that he/ she cannot attend for immediate resolving
• To master all the forms/documents used in operations of MO Finance Corporation Ltd and to update them accordingly into the
• Booking meeting for employees and clients, making sure the boards rooms and booked as per schedule and ready for meetings
• Receive and distribute deliveries, incoming mail, posting and delivery of outgoing mail daily. Assist with courier requests and
• Maintain inventory of office and kitchen supplies by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies weekly. Place special orders as needed
• Assist with organizing events, including managing RSVP lists, attending events, providing registration support and assisting with events as

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)

• Bachelors