Job Detail

Location: Dar es Salaam, Tanzania

Company: Mo Finance Corporation Ltd

Experience: 3 - 5 Years

Education: Bachelors

Job Description

• Oversee and monitor daily operational activities across branches and departments to ensure efficiency, consistency, and service excellence.
• Implement and maintain effective systems and processes for loan assessment, disbursement, collections, customer service delivery, and insurance claim management.
• Regularly evaluate the efficiency and effectiveness of operational systems and processes against organizational objectives and implement necessary improvements.
• Identify process bottlenecks and implement solutions to improve workflow efficiency, reduce turnaround times, and minimize operational risks.
• Contribute to system implementation projects, particularly the Loan Management System (LMS), by providing operational requirements, design inputs, user acceptance testing, and post-implementation reviews.
• Conduct regular branch visits to assess operational performance, compliance, documentation standards, and customer service quality.
• Support the development and execution of business expansion strategies, including the identification of new branch locations, readiness assessments, and the operational setup of new branches.
• Translate strategic expansion goals into operational plans covering staffing, infrastructure, system readiness, and process rollouts for new locations.
• Monitor branch performance against budgets and recommend interventions to improve productivity, efficiency, and market penetration.
• Assist the Head of Operations and the CEO in the development, review, and implementation of operational policies, standards, and Standard Operating Procedures (SOPs).
• Identify areas requiring process improvement and implement enhanced procedures to increase efficiency and strengthen internal controls.
• Ensure the timely communication, training, and adoption of new and revised policies and SOPs across all branches and operational teams.
• Track and analyze departmental performance using relevant KPIs and operational metrics, including documentation compliance, disbursement conversion rates, insurance claim turnaround times (TAT), and expansion targets.
• Prepare and submit monthly, quarterly, and annual operational reports to the Head of Operations and senior management.
• Assist in the preparation of management information packs, dashboards, and presentations for Board and Management Committee meetings.
• Submit periodic operational reports and data returns to management and credit bureaus in compliance with Bank of Tanzania (BOT) regulations and other applicable requirements.
• Support risk-related initiatives and projects, particularly those related to credit, collections, operational processes, and insurance risk measurement, control, and quality assurance.
• Monitor operational risks and implement mitigation strategies to safeguard company assets, customer information, and the organization's reputation.
• Maintain accurate operational records and ensure complete documentation, including KYC files and original Registration Card (RC) custody, in compliance with regulatory and audit requirements.
• Manage operational relationships and contracts with vendors, insurers, service providers, business partners, and internal stakeholders, ensuring all legal and compliance requirements are met.
• Coordinate cross-functional collaboration among Operations, Sales, Credit, Collections, Finance, IT, and Risk departments to ensure seamless service delivery.
• Maintain productive working relationships with Business Heads and actively participate in planning, performance review, and strategy meetings.
• Supervise, mentor, and develop Operations Officers and branch operations staff to ensure high performance and continuous professional growth.
• Conduct training and coaching sessions to enhance team competencies in operational processes, product knowledge, compliance, and customer service.
• Foster a culture of accountability, teamwork, ownership, and continuous improvement throughout the organization.
• Attend meetings as required by management, record minutes, and circulate them to relevant stakeholders in a timely manner.

Skills Required

Social Media (e.g. Facebook, Instagram, Twitter, etc)Spreadsheets (e.g. Excel, Google Sheets, etc)Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)

• Oversee and monitor daily operational activities across branches and departments to ensure efficiency, consistency, and service excellence.
• Implement and maintain effective systems and processes for loan assessment, disbursement, collections, customer service delivery, and insurance claim management.
• Regularly evaluate the efficiency and effectiveness of operational systems and processes against organizational objectives and implement necessary improvements.
• Identify process bottlenecks and implement solutions to improve workflow efficiency, reduce turnaround times, and minimize operational risks.
• Contribute to system implementation projects, particularly the Loan Management System (LMS), by providing operational requirements, design inputs, user acceptance testing, and post-implementation reviews.
• Conduct regular branch visits to assess operational performance, compliance, documentation standards, and customer service quality.
• Support the development and execution of business expansion strategies, including the identification of new branch locations, readiness assessments, and the operational setup of new branches.
• Translate strategic expansion goals into operational plans covering staffing, infrastructure, system readiness, and process rollouts for new locations.
• Monitor branch performance against budgets and recommend interventions to improve productivity, efficiency, and market penetration.
• Assist the Head of Operations and the CEO in the development, review, and implementation of operational policies, standards, and Standard Operating Procedures (SOPs).
• Identify areas requiring process improvement and implement enhanced procedures to increase efficiency and strengthen internal controls.
• Ensure the timely communication, training, and adoption of new and revised policies and SOPs across all branches and operational teams.
• Track and analyze departmental performance using relevant KPIs and operational metrics, including documentation compliance, disbursement conversion rates, insurance claim turnaround times (TAT), and expansion targets.
• Prepare and submit monthly, quarterly, and annual operational reports to the Head of Operations and senior management.
• Assist in the preparation of management information packs, dashboards, and presentations for Board and Management Committee meetings.
• Submit periodic operational reports and data returns to management and credit bureaus in compliance with Bank of Tanzania (BOT) regulations and other applicable requirements.
• Support risk-related initiatives and projects, particularly those related to credit, collections, operational processes, and insurance risk measurement, control, and quality assurance.
• Monitor operational risks and implement mitigation strategies to safeguard company assets, customer information, and the organization's reputation.
• Maintain accurate operational records and ensure complete documentation, including KYC files and original Registration Card (RC) custody, in compliance with regulatory and audit requirements.
• Manage operational relationships and contracts with vendors, insurers, service providers, business partners, and internal stakeholders, ensuring all legal and compliance requirements are met.
• Coordinate cross-functional collaboration among Operations, Sales, Credit, Collections, Finance, IT, and Risk departments to ensure seamless service delivery.
• Maintain productive working relationships with Business Heads and actively participate in planning, performance review, and strategy meetings.
• Supervise, mentor, and develop Operations Officers and branch operations staff to ensure high performance and continuous professional growth.
• Conduct training and coaching sessions to enhance team competencies in operational processes, product knowledge, compliance, and customer service.
• Foster a culture of accountability, teamwork, ownership, and continuous improvement throughout the organization.
• Attend meetings as required by management, record minutes, and circulate them to relevant stakeholders in a timely manner.

• Social Media (e.g. Facebook, Instagram, Twitter, etc)
• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)