Background

Stanbic Bank Tanzania is seeking a dedicated and results-oriented Officer, Recoveries to support the effective management of asset recovery and debt collection processes. The successful candidate will be responsible for ensuring compliance with regulatory requirements, managing repossessed assets, coordinating recovery activities, and supporting the bank’s efforts to minimize credit losses while maintaining operational efficiency.

This position requires a professional with strong knowledge of credit control, debt recovery, asset repossession, and regulatory compliance. The role offers an opportunity to work within a dynamic banking environment where attention to detail, strong stakeholder management skills, and a commitment to quality and compliance are essential for success.

Responsibilities

• Ensure compliance with the Credit Agreements Act and all relevant regulatory requirements.
• Manage the documentation, processing, registration, and insurance of repossessed assets.
• Coordinate the auctioning and disposal of movable assets to maximize recovery value.
• Monitor and manage vendor performance in accordance with Service Level Agreements (SLAs).
• Maintain accurate records and documentation of repossessed assets and recovery activities.
• Drive cost-efficient asset recovery, repossession, and disposal processes.
• Ensure adherence to internal policies, procedures, controls, and operational standards.
• Liaise with auctioneers, legal representatives, vendors, and other external stakeholders.
• Support legal recovery and collections processes where necessary.
• Monitor recovery cases and ensure timely execution of recovery actions.
• Prepare and submit recovery performance reports and management information.
• Track repossessed stock and ensure proper inventory management.
• Resolve issues and disputes arising during the recovery and auction processes.
• Support continuous improvement initiatives within the recoveries function.
• Maintain high standards of compliance, governance, and risk management.
• Collaborate with internal teams to achieve recovery targets and business objectives.
• Perform any other duties assigned by management.

Qualifications

• Bachelor’s Degree in Banking, Finance, Commerce, Business Administration, or a related field.
• Minimum of 3–4 years of relevant experience in operations, credit control, collections, or recoveries.
• Strong knowledge of credit control and debt collection procedures.
• Experience in asset recovery, repossession, and disposal processes.
• Understanding of legal collections and regulatory compliance requirements.
• Knowledge of auction processes and management of repossessed assets.
• Strong documentation and record-keeping skills.
• Excellent attention to detail and accuracy.
• Strong interpersonal and stakeholder management skills.
• Ability to manage multiple tasks and priorities effectively.
• Strong conflict resolution and negotiation abilities.
• Ability to work under pressure and meet strict deadlines.
• Results-oriented approach with strong problem-solving skills.
• Active listening and effective communication skills.
• Demonstrated initiative, accountability, and proactiveness.
• Ability to work collaboratively within a team environment.
• Commitment to maintaining quality standards and operational excellence.
• Knowledge of workflow management and recovery performance monitoring.

General Conditions

• The position is based in Dar es Salaam, Tanzania.
• Employment is offered on a contract basis.
• The successful candidate will work within Stanbic Bank Tanzania’s recoveries and collections function.
• Remuneration and benefits will be provided in accordance with the bank’s policies and procedures.
• The role requires strict adherence to banking regulations, internal controls, and compliance standards.
• Candidates must demonstrate professionalism, integrity, and sound judgment.
• Only shortlisted candidates will be contacted for further stages of the recruitment process.
• Stanbic Bank Tanzania is an equal opportunity employer committed to diversity and inclusion.
• Applicants must possess the legal right to work in Tanzania where applicable.

• Ensure compliance with the Credit Agreements Act and all relevant regulatory requirements.
• Manage the documentation, processing, registration, and insurance of repossessed assets.
• Coordinate the auctioning and disposal of movable assets to maximize recovery value.
• Monitor and manage vendor performance in accordance with Service Level Agreements (SLAs).
• Maintain accurate records and documentation of repossessed assets and recovery activities.
• Drive cost-efficient asset recovery, repossession, and disposal processes.
• Ensure adherence to internal policies, procedures, controls, and operational standards.
• Liaise with auctioneers, legal representatives, vendors, and other external stakeholders.
• Support legal recovery and collections processes where necessary.
• Monitor recovery cases and ensure timely execution of recovery actions.
• Prepare and submit recovery performance reports and management information.
• Track repossessed stock and ensure proper inventory management.
• Resolve issues and disputes arising during the recovery and auction processes.
• Support continuous improvement initiatives within the recoveries function.
• Maintain high standards of compliance, governance, and risk management.
• Collaborate with internal teams to achieve recovery targets and business objectives.
• Perform any other duties assigned by management.

• Strong knowledge of credit control and debt collection procedures.
• Experience in asset recovery, repossession, and disposal processes.
• Understanding of legal collections and regulatory compliance requirements.
• Knowledge of auction processes and management of repossessed assets.
• Strong documentation and record-keeping skills.
• Excellent attention to detail and accuracy.
• Strong interpersonal and stakeholder management skills.
• Ability to manage multiple tasks and priorities effectively.
• Strong conflict resolution and negotiation abilities.
• Ability to work under pressure and meet strict deadlines.
• Results-oriented approach with strong problem-solving skills.
• Active listening and effective communication skills.
• Demonstrated initiative, accountability, and proactiveness.
• Ability to work collaboratively within a team environment.
• Commitment to maintaining quality standards and operational excellence.
• Knowledge of workflow management and recovery performance monitoring.

• Bachelor’s Degree in Banking, Finance, Commerce, Business Administration, or a related field.
• Minimum of 3–4 years of relevant experience in operations, credit control, collections, or recoveries.