Vacancy title:
Merchant Advisor

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
NMB Bank

Deadline of this Job:
Thursday, August 28 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose:

Responsible for driving Merchant Acquiring Business profitably in line with card schemes operational procedures, regulations and policies, and always maintaining positive relationships with merchants at all times while working closely with the branch network and constant engagement with Zonal Sales Managers to drive sales in the assigned areas.

Main Responsibilities:

• Recruit, run and drive the merchant acquiring business through selling POS, E-commerce and QR codes by working closely with Zones and Branches.
• Share weekly, monthly sales reports and pipelines on new acquisitions to Zonal Management and Branch management assigned herein, and the same should be reported to Acquiring Business Management.
• Meet qualitative and quantitative sales objectives defined as per approved budget and share budget reports versus actual numbers to Zonal Management as well as Branch Management for constant review of performance standing and position.
• Perform merchant training, orientation and merchant-related servicing activities and maintain records of the same during delivery of devices.
• Conduct 360 check of merchant activities under assigned portfolio and recommend strategies for portfolio growth where necessary.
• Report on active and inactive devices, replaced devices, new opportunity pipelines, pipeline status on a weekly basis to ensure Turn Around Time (TAT).
• Perform Merchant Payment file checks on a weekly basis to check merchant performance and share relevant presentable information to acquiring business management.
• Provide prompt resolution to customer queries relating to the assigned portfolio, both internal and external and maintain soft copy of all reported queries to be discussed on acquiring sessions and meetings on a weekly basis.
• Should ensure understanding of all programs, systems and procedures necessary to ensure the Job is performed effectively.
• Ensure upselling and cross-selling of products and services to both internal customers for knowledge dissemination purposes and external customers for selling opportunities. This is not limited to e-commerce, POS and QR.
• Ensure management of controls by performing utmost best practices including merchant documentation and records.
• Maintain diplomacy tact when dealing with difficult clients while ensuring the bank is protected as a customer centric bank.
• Present merchant applications from branches and ensuring TAT is met to the vetting committee for selection.
• Implement merchant application verification, site inspection, compliance with business requirements and contract sign-off.
• Perform merchant screening through MATCH system before deployment.
• Ensure that all contractual agreements under the portfolio are maintained and up to date.
• Responsible for negotiating merchant commissions on behalf of the bank as per the agreed pricing matrix.
• Ensure proper custodianship and maintenance of merchant documentation.
• Deployment of merchant devices at customer sites and ensure that they are operating properly.
• Supply marketing/branding materials and consumables such as receipt rolls and sales slips to respective zones and branches and provide reports on a monthly basis on stock available and work to replenish timely on agreed TAT.
• Perform regular merchant site visits to ensure compliance with operating regulations and ensure that merchant visit checklists is duly filled and shared to the acquiring business management for review.
• Manage fraudulent merchants end to end by ensuring that they timely get the information necessary and due process in coordination with Senior Specialist Card Governance.
• Ensure the merchant termination process is adhered for both voluntary and involuntary merchants and see the process end to end and ensure that the relationship between the bank and the merchant does not end without proper alignment.
• Manage the dispute resolution process by sustaining relationships and making follow up on the necessary documents and providing weekly reports on the number of incidents monitored on a quarterly basis.
• Coordinate preparations for merchant workshops at Zonal Level aimed at ensuring that card acquiring best practices disseminated to merchants.

Knowledge and Skills:

• Business acumen
• Portfolio Management
• Sales Skills cross-selling and upselling of products and services
• Negotiation Skills, stakeholders’ management (internal and external)
• Strong presentation and communication skills (oral and written)
• Planning and organizational skills
• Computer literate
• Display a high level of integrity
• Ability to perform tasks of other team members with flexibility
• Analytical skills
• Self-motivated

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Computer Science or related field
• Minimum of 3 years’ banking experience within the acquiring business
• Strong background in Card Scheme

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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