About the Role

I&M Bank is seeking a Manager: Fintech & Partnerships Operations to manage end-to-end operations for digital lending products. The role ensures accurate reconciliation, settlement, billing validation, and operational risk control across partner platforms.

Key Responsibilities

• Oversee daily transaction reconciliation and settlements.
• Manage exceptions, investigations, and escalations.
• Validate partner billing and resolve disputes.
• Maintain operational controls, compliance, and audit readiness.
• Lead reconciliation teams and drive process improvements.
• Produce operational reports and dashboards.

Requirements & Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Business, IT, or a related field.
• Experience: 5–7 years’ experience in banking operations, payments, or reconciliation, with at least 2+ years in a supervisory role.
• Technical Knowledge: Strong knowledge of digital lending, mobile money, settlements, and core banking systems.
• Skills: Strong analytical, risk management, and leadership skills. Proficiency in Advanced Excel; SQL is an added advantage.

• Oversee daily transaction reconciliation and settlements.
• Manage exceptions, investigations, and escalations.
• Validate partner billing and resolve disputes.
• Maintain operational controls, compliance, and audit readiness.
• Lead reconciliation teams and drive process improvements.
• Produce operational reports and dashboards.

• Strong analytical skills
• Risk management skills
• Leadership skills
• Proficiency in Advanced Excel
• SQL (added advantage)

• Bachelor’s degree in Finance, Accounting, Business, IT, or a related field.
• 5–7 years’ experience in banking operations, payments, or reconciliation.
• At least 2+ years in a supervisory role.
• Strong knowledge of digital lending, mobile money, settlements, and core banking systems.