Vacancy title:
Junior Assistant Front Office Manager – Zanzibar

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]

Jobs at:
RIU Hotels and Resorts

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed

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JOB DETAILS:

As the Junior Assistant Front Office Manager, you will play a pivotal role in ensuring a seamless and memorable guest experience. Supporting the Management of Front Office, you will oversee daily front desk operations, supervise team members, and assist in optimising service standards to uphold the RIU brand’s renowned hospitality excellence.

What You’ll Do**

* Supervise and coordinate the activities of front office staff to ensure smooth and professional guest check-in and check-out processes.

* Support the Assistant/Front Office Manager in overseeing guest services, reservations, concierge, and night audit functions.

* Handle guest complaints and special requests promptly, professionally, and with a service-oriented mindset.

* Monitor room availability, occupancy, and revenue targets; collaborate with Revenue and Housekeeping teams.

* Train, coach, and mentor front office employees to enhance service delivery and efficiency.

* Ensure all standard operating procedures are followed and contribute to their continuous improvement.

* Prepare shift schedules, duty rosters, and ensure adequate staffing coverage.

* Maintain a visible and approachable presence in the lobby area to enhance guest relations.

What We’re Looking For**

* Degree or Diploma in Hospitality Management or a related field.

* Minimum of 2–3 years’ experience in a front office supervisory or assistant managerial role in a 4- or 5-star hotel.

* Strong leadership skills and ability to manage and motivate a team in a fast-paced environment.

* Excellent interpersonal, communication, and guest handling skills.

* Fluent in spoken and written English; knowledge of other languages is a plus.

* Proficiency in front office management systems.

* Strong problem-solving abilities and attention to detail.

What You’ll Get**

Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.

Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stress-free commute.

Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.

Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

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