IT Applications and End User Support Specialist
2025-08-25T12:06:23+00:00
KCB Bank
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FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Banking
Computer & IT
2025-09-02T17:00:00+00:00
Tanzania
8
JOB PURPOSE
The IT Applications and End User Support Specialist will provide support to the Banking Applications including T24, ESB, Clearing systems, instant card issuing system, credit Quest, Credit Data Beureu, SWIFT, K-Printer, Oracle Fusion and other emerging applications through testing, monitoring, and reporting of the applications hence improving on the overall performance of the business using the available technologies.
IT Applications and End User Support Specialist will also be responsible for installing, configuring, and maintaining these applications, as well as providing technical support and troubleshooting issues that arise and report all application incidents as per the Bank policy.
KEY RESPONSIBILITIES
- Maintain optimum system availability figures for Banking Applications ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit Data Beureu and any other emerging applications.
- Provides prompt, efficient, quality service to end-users.
- Resolve and allocate all calls logged in SmartFix which are assigned to KCBT and follow up on the resolution of all calls assigned to group support team as per SLA between IT and business as well as between IT and Central team.
- Conduct training sessions in different Banking applications to enhance users' proficiency in utilizing communication tools effectively.
- Respond to user queries and troubleshoot issues promptly and report any application incidents as per the Bank policy and procedures.
- Proactive monitoring of all Banking applications and provide system statistics, performance, and reports to aid management decision. Perform BCM testing to ensure business continuity incase of any system failure.
- Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users and provide basic troubleshooting training to IT Champions in our branches.
- Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides.
- Adheres to KCB Bank IT standards and procedures in performing duties.
- Collaborate with other IT teams to resolve complex issues promptly.
Maintain optimum system availability figures for Banking Applications ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit Data Beureu and any other emerging applications. Provides prompt, efficient, quality service to end-users. Resolve and allocate all calls logged in SmartFix which are assigned to KCBT and follow up on the resolution of all calls assigned to group support team as per SLA between IT and business as well as between IT and Central team. Conduct training sessions in different Banking applications to enhance users' proficiency in utilizing communication tools effectively. Respond to user queries and troubleshoot issues promptly and report any application incidents as per the Bank policy and procedures. Proactive monitoring of all Banking applications and provide system statistics, performance, and reports to aid management decision. Perform BCM testing to ensure business continuity incase of any system failure. Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users and provide basic troubleshooting training to IT Champions in our branches. Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides. Adheres to KCB Bank IT standards and procedures in performing duties. Collaborate with other IT teams to resolve complex issues promptly.
JOB-68ac51bf1ea7f
Vacancy title:
IT Applications and End User Support Specialist
[Type: FULL_TIME, Industry: Banking, Category: Computer & IT]
Jobs at:
KCB Bank
Deadline of this Job:
Tuesday, September 2 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE
The IT Applications and End User Support Specialist will provide support to the Banking Applications including T24, ESB, Clearing systems, instant card issuing system, credit Quest, Credit Data Beureu, SWIFT, K-Printer, Oracle Fusion and other emerging applications through testing, monitoring, and reporting of the applications hence improving on the overall performance of the business using the available technologies.
IT Applications and End User Support Specialist will also be responsible for installing, configuring, and maintaining these applications, as well as providing technical support and troubleshooting issues that arise and report all application incidents as per the Bank policy.
KEY RESPONSIBILITIES
- Maintain optimum system availability figures for Banking Applications ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit Data Beureu and any other emerging applications.
- Provides prompt, efficient, quality service to end-users.
- Resolve and allocate all calls logged in SmartFix which are assigned to KCBT and follow up on the resolution of all calls assigned to group support team as per SLA between IT and business as well as between IT and Central team.
- Conduct training sessions in different Banking applications to enhance users' proficiency in utilizing communication tools effectively.
- Respond to user queries and troubleshoot issues promptly and report any application incidents as per the Bank policy and procedures.
- Proactive monitoring of all Banking applications and provide system statistics, performance, and reports to aid management decision. Perform BCM testing to ensure business continuity incase of any system failure.
- Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users and provide basic troubleshooting training to IT Champions in our branches.
- Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides.
- Adheres to KCB Bank IT standards and procedures in performing duties.
- Collaborate with other IT teams to resolve complex issues promptly.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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