Company Overview

Mixxx by Yas is a fast-growing fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. Join young, passionate, and ambitious teams shaping the fintech services of tomorrow every day. Yas and Mixxx foster a culture of innovation, agility, and impact, delivering financial services with excellence.

Core Responsibilities

• Oversee day-to-day Mixxx operations to ensure high service availability, reliability, and quality.
• Manage customer and merchant support, liquidity availability, and operational controls.
• Ensure full compliance with all regulatory policies and consumer protection requirements.
• Establish and maintain operational policies, procedures, and risk mitigation controls.
• Monitor adherence to budget, strategy, and KPIs, and deliver weekly and monthly performance reports.
• Translate company objectives into clear operational strategies and execution plans.
• Lead transformation and process improvement initiatives to enhance customer experience and efficiency.
• Continuously improve systems, processes, and service models to support evolving Mixxx products.
• Build, lead, and develop high-performing operational teams with strong training and succession planning.
• Foster a culture of accountability, performance excellence, innovation, and continuous improvement.
• Collaborate with CEX, Commercial, Marketing, Finance, Risk, Compliance, and Technology teams on operational alignment and product launches.
• Track and address performance gaps across operational KPIs, using data insights to drive corrective actions and improve service delivery.

Educational Requirements

• Bachelor’s degree in business administration, Finance, Social Science, or a related field required.
• MBA or similar advanced degree preferred.

Experience Requirements

• Minimum of 10 years’ experience, preferably in Fintech, Telecom, Mobile Money, or Financial services.
• At least 5 years in a leadership role.

Core Competencies

• Strategic thinker with strong hands-on execution capability.
• Demonstrated passion for mobile money and digital transformation.
• High level of integrity, resilience, and customer focus.

Diversity and Inclusion

At Mixxx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone.

• Oversee day-to-day Mixxx operations to ensure high service availability, reliability, and quality.
• Manage customer and merchant support, liquidity availability, and operational controls.
• Ensure full compliance with all regulatory policies and consumer protection requirements.
• Establish and maintain operational policies, procedures, and risk mitigation controls.
• Monitor adherence to budget, strategy, and KPIs, and deliver weekly and monthly performance reports.
• Translate company objectives into clear operational strategies and execution plans.
• Lead transformation and process improvement initiatives to enhance customer experience and efficiency.
• Continuously improve systems, processes, and service models to support evolving Mixxx products.
• Build, lead, and develop high-performing operational teams with strong training and succession planning.
• Foster a culture of accountability, performance excellence, innovation, and continuous improvement.
• Collaborate with CEX, Commercial, Marketing, Finance, Risk, Compliance, and Technology teams on operational alignment and product launches.
• Track and address performance gaps across operational KPIs, using data insights to drive corrective actions and improve service delivery.

• Strategic thinking
• Hands-on execution capability
• Passion for mobile money and digital transformation
• High level of integrity
• Resilience
• Customer focus

• Bachelor’s degree in business administration, Finance, Social Science, or a related field required.
• MBA or similar advanced degree preferred.