Background

Megra Polyclinic has been providing healthcare services since 2013 under the commitment “Your Health is Our Concern.” The facility is looking for a professional and friendly Front Desk Officer/Receptionist to support patients and visitors while ensuring smooth front-office operations.

Job Responsibilities

The Front Desk Officer/Receptionist will be expected to:

• Welcome and assist patients, visitors, and other clients professionally.
• Receive and respond to enquiries at the reception desk.
• Direct patients and visitors to the appropriate departments or healthcare professionals.
• Handle incoming calls and provide accurate information.
• Assist with appointment scheduling and reception-related administrative duties.
• Maintain a professional and organized reception area.
• Support patient registration and related front-office procedures.
• Communicate effectively with patients and staff.
• Maintain confidentiality when handling patient and organizational information.
• Perform other reception and customer service duties as assigned.

Qualifications and Requirements

Education

• A Certificate or Diploma in Receptionist studies, Hotel Management, Customer Service, or a related field.

Work Experience

• At least one year of experience working as a receptionist in a hotel, hospital, or similar environment.

Personal Qualifications and Skills

Candidates should have:

• Fluency in English and Swahili.
• Good computer skills.
• Proficiency in Microsoft Office packages.
• Strong communication skills.
• A professional and customer-focused attitude.
• Ability to interact respectfully with patients, visitors, and colleagues.

• Welcome and assist patients, visitors, and other clients professionally.
• Receive and respond to enquiries at the reception desk.
• Direct patients and visitors to the appropriate departments or healthcare professionals.
• Handle incoming calls and provide accurate information.
• Assist with appointment scheduling and reception-related administrative duties.
• Maintain a professional and organized reception area.
• Support patient registration and related front-office procedures.
• Communicate effectively with patients and staff.
• Maintain confidentiality when handling patient and organizational information.
• Perform other reception and customer service duties as assigned.

• Fluency in English and Swahili
• Good computer skills
• Proficiency in Microsoft Office packages
• Strong communication skills
• A professional and customer-focused attitude
• Ability to interact respectfully with patients, visitors, and colleagues

• A Certificate or Diploma in Receptionist studies, Hotel Management, Customer Service, or a related field.
• At least one year of experience working as a receptionist in a hotel, hospital, or similar environment.