PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.We are seeking a proactive and results-driven Fraud Investigator who is responsible for conducting on-the-ground investigations related to fraud, recovery, customer default, and other compliance-related matters. The role involves gathering evidence, interviewing customers or third parties, opening police cases, and submitting detailed reports to support decision-making and risk mitigation.

Key Responsibilities:

• Conduct field visits to investigate fraud cases, customer disputes, and default cases.
• Gather, verify, and document evidence through interviews, observations, and official records.
• Collaborate with dealers, agents, and local authorities to trace customers and recover company assets.
• Prepare timely and accurate investigation reports with recommendations for action.
• Ensure compliance with company policies, regulatory requirements, and legal procedures during investigations.
• Escalate high-risk or complex cases to the Fraud & Investigation Manager for further review.
• Support the recovery team by providing verified field information to enhance collections.
• Maintain confidentiality and integrity when handling sensitive cases.
• Provide feedback and insights to improve fraud prevention measures.

Qualifications & Experience:

• Bachelor’s degree/Diploma in Criminology, Law, Business Administration, Security Studies, or related field.
• 2+ years’ experience in field investigations, debt collection, compliance, or law enforcement.
• Strong knowledge of fraud detection and investigative techniques.

Familiarity with legal processes related to fraud, recovery, and compliance.

Skills & Competencies:

• Excellent communication and interviewing skills.
• Strong analytical and problem-solving ability.
• Ability to work independently with minimal supervision.
• High integrity, confidentiality, and ethical standards.
• Report writing and documentation skills.
• Willingness to travel frequently and work in the field.

Key Performance Indicators (KPIs):

• Number of cases investigated and closed.
• Recovery success rate from investigated cases.
• Timeliness and accuracy of investigation reports.
• Compliance with company and legal standards.

• Conduct field visits to investigate fraud cases, customer disputes, and default cases.
• Gather, verify, and document evidence through interviews, observations, and official records.
• Collaborate with dealers, agents, and local authorities to trace customers and recover company assets.
• Prepare timely and accurate investigation reports with recommendations for action.
• Ensure compliance with company policies, regulatory requirements, and legal procedures during investigations.
• Escalate high-risk or complex cases to the Fraud & Investigation Manager for further review.
• Support the recovery team by providing verified field information to enhance collections.
• Maintain confidentiality and integrity when handling sensitive cases.
• Provide feedback and insights to improve fraud prevention measures.

• Excellent communication and interviewing skills.
• Strong analytical and problem-solving ability.
• Ability to work independently with minimal supervision.
• High integrity, confidentiality, and ethical standards.
• Report writing and documentation skills.
• Willingness to travel frequently and work in the field.

• Bachelor’s degree/Diploma in Criminology, Law, Business Administration, Security Studies, or related field.
• 2+ years’ experience in field investigations, debt collection, compliance, or law enforcement.
• Strong knowledge of fraud detection and investigative techniques.