Job Description

• Collaboratively work on products ideation & concept development
• drive the generation of innovative product ideas by analysing customer insights, market trends, competitor offerings, and emerging fintech technologies to identify gaps and opportunities.

Develop end-to-end product designs

translate business needs into clear product concepts, workflows, and user journeys, ensuring all solutions are intuitive, scalable, and aligned to the bank’s digital strategy.

Create & own product requirements documentation

prepare comprehensive business requirement documents (BRDs), functional specifications, and user stories for development teams, ensuring clarity, feasibility, and regulatory compliance.

Coordinate cross-functional product development

work closely with it, operations, risk and compliance, marketing, and external partners to ensure efficient and timely development, testing, and deployment of new digital financial products.

Oversee UI/UX alignment and customer experience design

collaborate with designers to ensure product interfaces and interactions deliver exceptional customer experience and follow best practices for accessibility, usability, and consistency.

Collaboratively work with quality assurance

lead in running system and user acceptance tests (SIT & UATs), development of test cases, validation of solution performance, and ensure successful resolution of defects before product launch.

Monitor products performance & continuous improvement while

tracking key product metrics, customer feedback, and operational efficiency, and drive enhancements or pivots to improve adoption, revenue, and overall customer satisfaction.

Ensure compliance with regulatory & risk requirements,

collaborate with risk and compliance, legal, and operations teams to ensure all product designs meet regulatory guidelines, security standards, and risk mitigation measures.

Support go-to-market strategy & product launch activities

work with marketing and business teams to define product value propositions, pricing models, customer segments, and communication strategies for successful market rollout.

Provide leadership & capacity building to junior team members, promote a culture of innovation, and contribute to building strong internal capabilities in product design and digital service delivery.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars Detail Specific Field or Qualification Need Type [1]

Education Bachelor’s DegreeBusiness, Technology or Engineering related fieldRQ

Professional Qualifications Business Analysis Certification AA

Experience

Total Minimum Cumulative No of Years’ Experience Required4

Detail Minimum No of Years Need Type[2]

Product Design & Management4ES

Delivery of DFS products and services in a high growth environment4ES

Building relationship networks & Managing teams3ES

Project Delivery/ Management2DE

Financial services, Sales & Service2DE

• Collaboratively work on products ideation & concept development
• Develop end-to-end product designs
• Create & own product requirements documentation
• Coordinate cross-functional product development
• Oversee UI/UX alignment and customer experience design
• Collaboratively work with quality assurance
• Monitor products performance & continuous improvement
• Ensure compliance with regulatory & risk requirements
• Support go-to-market strategy & product launch activities
• Provide leadership & capacity building to junior team members

• Customer insights analysis
• Market trend analysis
• Competitor offering analysis
• Fintech technology analysis
• Product concept development
• Workflow design
• User journey mapping
• Business requirement documentation (BRDs)
• Functional specifications
• User story creation
• Cross-functional coordination
• UI/UX alignment
• Customer experience design
• Quality assurance coordination
• System and user acceptance testing (SIT & UATs)
• Test case development
• Solution performance validation
• Defect resolution
• Product metric tracking
• Customer feedback analysis
• Operational efficiency monitoring
• Regulatory compliance
• Risk mitigation
• Go-to-market strategy support
• Product launch support
• Leadership
• Capacity building
• Innovation promotion

• Bachelor’s Degree in a Business, Technology or Engineering related field
• Business Analysis Certification