Job Description

Business Growth (30%)

Execute the Bank’s merchant acquiring strategy to achieve business growth, revenue, and profitability targets.

Drive the expansion of acquiring channels, including POS, card acquiring, e-commerce acquiring, KCB Lipa, QR payments, and other digital payment solutions.

Identify new market opportunities, customer segments, and partnerships to increase transaction volumes and merchant penetration.

Contribute to the Bank’s digital payments and digital transformation strategy.

Support merchant acquisition, onboarding, activation, and retention initiatives across target market segments.

Build and maintain strong relationships with merchants, aggregators, fintechs, payment service providers, and other key stakeholders.

Manage the merchant portfolio to ensure growth in active merchants, transaction volumes, and revenue generation.

Monitor merchant performance and implement initiatives to improve merchant activity and retention.

POS and Acquiring Business Management (25%)

Oversee the deployment, utilization, and performance of POS terminals and other payment acceptance devices.

Monitor acquiring transaction trends and implement strategies to increase card usage and merchant acceptance.

Ensure timely merchant settlements and effective management of acquiring operations.

Optimize acquiring channels to improve customer experience and operational efficiency.

E-Commerce and Digital Payments (10%)

Drive the growth and adoption of e-commerce payment solutions and digital acceptance channels.

Collaborate with internal and external stakeholders to deliver innovative payment products and services.

Monitor industry trends and recommend enhancements to strengthen the Bank’s competitive position in digital payments.

International Money Transfer (IMT) Business (10%)

Manage and grow the Bank’s international money transfer business through strategic partnerships and channel optimization.

Work closely with remittance partners to increase transaction volumes and customer adoption.

Identify opportunities for new remittance corridors and value-added services.

Monitor business performance and ensure compliance with applicable regulatory requirements.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

a. Academic & Professional

Particulars Detail Specific Field or Qualification Need Type[1]

Education Bachelor’s degree Bachelor in Banking/Finance or equivalent RQ

Professional Qualifications Merchant Acquiring and card background AA

Masters Degree Business Administration AA

Experience

Total Minimum No of Years Experience Required

6

[1] Need Types are : RQ = Required, AA = Added Advantage

• Execute the Bank’s merchant acquiring strategy to achieve business growth, revenue, and profitability targets.
• Drive the expansion of acquiring channels, including POS, card acquiring, e-commerce acquiring, KCB Lipa, QR payments, and other digital payment solutions.
• Identify new market opportunities, customer segments, and partnerships to increase transaction volumes and merchant penetration.
• Contribute to the Bank’s digital payments and digital transformation strategy.
• Support merchant acquisition, onboarding, activation, and retention initiatives across target market segments.
• Build and maintain strong relationships with merchants, aggregators, fintechs, payment service providers, and other key stakeholders.
• Manage the merchant portfolio to ensure growth in active merchants, transaction volumes, and revenue generation.
• Monitor merchant performance and implement initiatives to improve merchant activity and retention.
• Oversee the deployment, utilization, and performance of POS terminals and other payment acceptance devices.
• Monitor acquiring transaction trends and implement strategies to increase card usage and merchant acceptance.
• Ensure timely merchant settlements and effective management of acquiring operations.
• Optimize acquiring channels to improve customer experience and operational efficiency.
• Drive the growth and adoption of e-commerce payment solutions and digital acceptance channels.
• Collaborate with internal and external stakeholders to deliver innovative payment products and services.
• Monitor industry trends and recommend enhancements to strengthen the Bank’s competitive position in digital payments.
• Manage and grow the Bank’s international money transfer business through strategic partnerships and channel optimization.
• Work closely with remittance partners to increase transaction volumes and customer adoption.
• Identify opportunities for new remittance corridors and value-added services.
• Monitor business performance and ensure compliance with applicable regulatory requirements.

• Bachelor in Banking/Finance or equivalent (Required)
• Merchant Acquiring and card background (Added Advantage)
• Masters Degree in Business Administration (Added Advantage)