Product Development & Management

• Design, develop, and enhance digital loan and savings products tailored to various customer segments.
• Manage the end-to-end product lifecycle, including ideation, business case development, launch, and post-launch optimization.
• Ensure products are compliant with regulatory requirements and aligned with risk and credit policies.

Performance Monitoring & Optimization

• Track product performance using key metrics (e.g., uptake, usage, delinquency, savings growth).
• Analyze customer behavior and market trends to inform product improvements and innovation.
• Drive initiatives to increase product adoption, usage, and customer satisfaction.

Innovation & Digital Transformation

• Identify opportunities to digitize and automate lending and savings processes.
• Collaborate with fintech, technology partners, and internal teams to introduce innovative features and delivery channels.
• Support the integration of alternative data and credit scoring models to expand access to credit.

Stakeholder Engagement

• Work closely with Risk, Credit, IT, Operations, Marketing, and Business Units to ensure seamless product delivery.
• Engage with regulators and industry bodies to stay abreast of policy changes and innovation opportunities.

Customer Experience & Insights

• Champion customer-centric design and continuous feedback loops.
• Conduct market research, customer surveys, and usability testing to refine product offerings.

• Design, develop, and enhance digital loan and savings products tailored to various customer segments.
• Manage the end-to-end product lifecycle, including ideation, business case development, launch, and post-launch optimization.
• Ensure products are compliant with regulatory requirements and aligned with risk and credit policies.
• Track product performance using key metrics (e.g., uptake, usage, delinquency, savings growth).
• Analyze customer behavior and market trends to inform product improvements and innovation.
• Drive initiatives to increase product adoption, usage, and customer satisfaction.
• Identify opportunities to digitize and automate lending and savings processes.
• Collaborate with fintech, technology partners, and internal teams to introduce innovative features and delivery channels.
• Support the integration of alternative data and credit scoring models to expand access to credit.
• Work closely with Risk, Credit, IT, Operations, Marketing, and Business Units to ensure seamless product delivery.
• Engage with regulators and industry bodies to stay abreast of policy changes and innovation opportunities.
• Champion customer-centric design and continuous feedback loops.
• Conduct market research, customer surveys, and usability testing to refine product offerings.