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Vacancy title:
Customer Success Officer
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service, Business Operations]
Jobs at:
ShuleSoft
Deadline of this Job:
Wednesday, September 30 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, September 2 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Role Overview:
Post-sale, the Customer Success Officer ensures clients get value. You are the "guardian of retention," helping customers onboard and achieve their goals using our product.
Key Responsibilities:
- Manage a portfolio of 50-100 accounts.
- Conduct quarterly business reviews (QBRs) with clients.
- Proactively check in on customer health scores.
- Troubleshoot basic customer issues (escalating technical ones to Tech Support).
- Drive expansion revenue (upselling/cross-selling).
- Collect testimonials and case studies.
Requirements:
- 2+ years in Customer Success, Account Management, or Client Services.
- High emotional intelligence and communication skills.
- Ability to learn the product inside out.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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