Company Overview

Intelligra Solutions Limited is located at 6th Floor, Alfa Plaza, New Bagamoyo Road, P.O. Box 7486, Dar Es Salaam. We’re pioneers in smartphone financing across Africa. Our innovative platform brings together device manufacturers, financiers, and mobile network operators to make smartphones more accessible and affordable for underserved communities.

We’re Hiring: Customer Service Interns

Location: Dar Es Salaam, Tanzania

At Intelligra Solutions Ltd, we’re looking for motivated interns to join our Customer Service Department, with a focus on outbound calls.

What you’ll be doing:

• Making outbound calls to remind customers on their bundle renewal
• Making outbound calls to onboard new customers
• Assist in resolving customer inquiries and concerns with professionalism and courtesy
• Guiding customers on how to use the services
• Support the team in maintaining high levels of customer satisfaction
• Learn and apply effective communication and customer service techniques during interactions

What We’re Looking For:

• A recent graduate in Business, IT, Communications, or a related field
• Strong communication skills in both English and Swahili
• Good interpersonal skills and a positive attitude
• Willingness to learn and work in a fast-paced, target-driven environment
• Attention to detail
• Flexibility to work in shifts, if required
• Experience in customer care, debt collection is an added advantage

What We Offer:

• Hands-on training and experience in customer service
• Mentorship and support from experienced professionals
• A dynamic and collaborative work environment
• Potential for full-time employment based on performance

• Making outbound calls to remind customers on their bundle renewal
• Making outbound calls to onboard new customers
• Assist in resolving customer inquiries and concerns with professionalism and courtesy
• Guiding customers on how to use the services
• Support the team in maintaining high levels of customer satisfaction
• Learn and apply effective communication and customer service techniques during interactions

• Strong communication skills in both English and Swahili
• Good interpersonal skills
• Positive attitude
• Willingness to learn
• Attention to detail
• Flexibility to work in shifts
• Experience in customer care (added advantage)
• Experience in debt collection (added advantage)

• A recent graduate in Business, IT, Communications, or a related field