Vacancy title:
Customer Care Executive

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]

Jobs at:
Yara Hyper Erode

Deadline of this Job:
Monday, November 10 2025

Duty Station:
Tanzania | Tanzania | Tanzania

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary:
We are looking for a friendly and professional Customer Care Executive to be the primary point of contact for our customers. You will be responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience that fosters loyalty.

Key Responsibilities:

• Greet customers warmly and address their questions about products, services, and store policies.
• Handle customer complaints professionally, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Process returns, exchanges, and refunds efficiently according to company guidelines.
• Manage customer inquiries received via phone, email, and social media.
• Collect customer feedback and share it with the management and relevant departments.
• Maintain a clean and organized customer service desk area.

Qualifications:

• High school diploma or equivalent; degree in a relevant field is a plus.
• Proven customer support experience.
• Excellent communication and interpersonal skills.
• Patience and ability to remain calm under pressure.
• Proficiency in MS Office and familiarity with CRM systems is preferred

Work Hours: 8

Experience in Months: 12

Level of Education: high school

Job application procedure
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