About the Role:

The Credit Manager – Tanzania position is a field-based role under the Global Risk and Credit team in Tanzania. The role holder will be accountable for overseeing and managing credit risk & other risks within the Easybuy business. This role requires designing, implementing, and maintaining robust credit risk controls and operational processes to strengthen/improve the portfolio health and compliance.

Analyze portfolio performance:

• Systematically identifying high-risk customers and classifying their default probability using data insights and direct outreach.
• Identification of portfolio Reflags and timely reporting of the same
• Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
• Monitoring regional/area trends and specific product performance to identify and implement corrective measures for negative trends

Audit & Compliance:

• Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc )
• Provide detailed findings with actionable risk mitigation recommendations.

Collections Interventions:

• Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients onboarded.
• Generate, define, and implement field-based collection strategies through the field teams to enhance collections.
• Review existing policies and their impact on portfolio management and recommend adjustments or updates based on market trends or field findings.
• Ensure optimisation of Portfolio segmentation is achieved by assigning accounts from different buckets to specific users and proposing segmentation changes where necessary.

Pilot Management: Ensure pilots in the field are well managed and tracked to meet the set success metrics by engaging the relevant stakeholders

Fraud management: Ensure investigations into reported fraud cases are done in a timely manner and cases are closed within the SLA.

Reporting & Documentation: Prepare comprehensive field reports including data collation, process documentation, and operational insights. Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.

• Perform industry research, interpret data insights, and propose strategies to strengthen Greenlight Planet Kenya Limited’s market position and revenue optimisation in sales and collections.
• Any other task allocated by the credit lead/Risk leadership team in relation to the role scope from time to time.

Academic Qualification & Work Experience

• Bachelor’s Degree in finance, Risk Management or a related business field, over 5 years of related experience, preferably in the Audit/Risk/Credit/Analytics department, with at least 5 years in a supervisory role
• Other relevant certification in Credit Management or Business Analytics/Statistics/ Data/Computer Science is an added advantage.
• Significant knowledge of data collection, field surveys
• Excellent planning, organisational and analytical skills with strong attention to detail

Personal Attributes

• Self-driven, flexible, can quickly adapt to change, and able to multitask in a fast-paced environment
• Clear thinking/problem-solving ability. Ability to spearhead/lead projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them
• Strong leadership skills to direct and motivate a team of professionals
• Excellent presentation and communication skills, both verbal and written expression.
• Stakeholder engagement and teamwork skills: Ability to work productively with key stakeholders, aligning efforts to deliver strong business results.
• Outstanding planning and organisational skills
• Ability to self-manage work with little oversight
• Willingness to spend 70% of the time in the field.
• High level of integrity and data protection
• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

• Systematically identifying high-risk customers and classifying their default probability using data insights and direct outreach.
• Identification of portfolio Reflags and timely reporting of the same.
• Ensuring timely and accurate reporting of risk indicators and portfolio performance metrics.
• Monitoring regional/area trends and specific product performance to identify and implement corrective measures for negative trends.
• Conduct internal audits to identify process gaps and ensure compliance with existing policies- (Underwriting, Collection process, Welcome, Repossession process, Change of details etc ).
• Provide detailed findings with actionable risk mitigation recommendations.
• Engage in proactive collection strategies i.e. ensuring KYC and Underwriting strategies aimed at enhancing the quality of clients onboarded.
• Generate, define, and implement field-based collection strategies through the field teams to enhance collections.
• Review existing policies and their impact on portfolio management and recommend adjustments or updates based on market trends or field findings.
• Ensure optimisation of Portfolio segmentation is achieved by assigning accounts from different buckets to specific users and proposing segmentation changes where necessary.
• Ensure pilots in the field are well managed and tracked to meet the set success metrics by engaging the relevant stakeholders.
• Ensure investigations into reported fraud cases are done in a timely manner and cases are closed within the SLA.
• Prepare comprehensive field reports including data collation, process documentation, and operational insights.
• Ensure timely and accurate reporting of risk indicators and portfolio performance metrics.
• Perform industry research, interpret data insights, and propose strategies to strengthen Greenlight Planet Kenya Limited’s market position and revenue optimisation in sales and collections.
• Any other task allocated by the credit lead/Risk leadership team in relation to the role scope from time to time.

• Self-driven, flexible, can quickly adapt to change, and able to multitask in a fast-paced environment.
• Clear thinking/problem-solving ability. Ability to spearhead/lead projects/process improvement within operations and drive positive change, being able to break down complex issues into simpler steps and resolve them.
• Strong leadership skills to direct and motivate a team of professionals.
• Excellent presentation and communication skills, both verbal and written expression.
• Stakeholder engagement and teamwork skills: Ability to work productively with key stakeholders, aligning efforts to deliver strong business results.
• Outstanding planning and organisational skills.
• Ability to self-manage work with little oversight.
• Willingness to spend 70% of the time in the field.
• High level of integrity and data protection.

• Bachelor’s Degree in finance, Risk Management or a related business field.
• Other relevant certification in Credit Management or Business Analytics/Statistics/ Data/Computer Science is an added advantage.
• Significant knowledge of data collection, field surveys.
• Excellent planning, organisational and analytical skills with strong attention to detail.