Responsibilities

• Monitor New GPS installations and checkup/device replacement information and post them into the system daily.
• Check all new devices working properly and co-ordinate with the vendor/technical team.
• Daily reporting of GPS installations & Device check/device replacements.
• Monitor the alerts and non-responsive devices on a real-time basis and coordinate with vendor/field recovery team as necessary.
• Coordinate and follow-up with internal team to ensure rectification and root cause analysis of vehicle GPS not responsive, as well as vehicles that send other actionable alerts.
• Immobilize the vehicles when needed and based on requests from superiors or as per the SOP – if immobilizer was installed.
• Provide support to the technicians, supervisors and unit head whenever required.
• Generate and send the periodical reports and control room related reports as per the request and requirement of the operations & management team.
• Support to field coordinator on allocation of technicians and ensure smooth operation
• Proactive and flexibility to manage and multitask, wherever needed and be innovative
• Go to Market - whenever Required with Technician, GPS Service provider or with recovery team.
• Periodic visits to Plant and vendor to ensure checks and balances and provide guidance related to GPS.
• Maintain record for all GPS and relay inwards and outwards, ensure to publish the report on a weekly basis
• Create Geo fencing for all vehicles, ensure alerts and critical matters are reported to the management
• Prepare offline device reports on daily basis for Morning and Evening, ensure coordination to get the GPS online.
• Respond to customers, agents
• Monitor all GPS are working online, in case of technical or device issue make arrangements to get it checked (repair or replacements need to be done).
• Open to having flexible and job rotation, movement and responsive to assigned tasks, taking critical matters with sound decision-making skills

Install GPS devices: Install GPS tracking devices in vehicles as required, ensuring proper functionality.

Conduct checkups and troubleshooting: Perform regular checkups and troubleshoot devices that are not generating data to ensure optimal performance.

Assist with root cause analysis: Support the tracking team in identifying and analyzing the root causes of technical issues related to GPS devices.

Report device tampering: Notify customers and supervisors immediately if any tampering with devices is detected.

Collect equipment from the office: Gather configured GPS devices, SIM cards, and necessary accessories from the office prior to installations.

Complete job cards: Fill out job cards with required details, obtain necessary signatures for installations and checkups, and submit them accordingly.

Inform relevant teams: Communicate new installations and checkup details to the control room and technical team to keep everyone updated.

Customer Service: Contacting clients and organizing trackers’ service and/or replacement for the bikes whose trackers are malfunctioning.

Analysis: Assist the Tracking team in the root cause analysis of reported issues, highlight any device tampering issues to Tracking supervisor, HOD & Tracking team

Share installation updates: Provide installation information to tracking supervisors and unit heads for better coordination.

Reporting: Daily reporting of GPS installations & Device check/device replacements.

Confidentiality: Delivering the highest-level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential

Maintain toolkits and inventory: Keep toolkits organized and maintain accurate inventory records of all equipment and accessories.

Record Keeping: Maintaining proper information logs and submitting to assigned supervisor all with GPS

• Monitor New GPS installations and checkup/device replacement information and post them into the system daily.
• Check all new devices working properly and co-ordinate with the vendor/technical team.
• Daily reporting of GPS installations & Device check/device replacements.
• Monitor the alerts and non-responsive devices on a real-time basis and coordinate with vendor/field recovery team as necessary.
• Coordinate and follow-up with internal team to ensure rectification and root cause analysis of vehicle GPS not responsive, as well as vehicles that send other actionable alerts.
• Immobilize the vehicles when needed and based on requests from superiors or as per the SOP – if immobilizer was installed.
• Provide support to the technicians, supervisors and unit head whenever required.
• Generate and send the periodical reports and control room related reports as per the request and requirement of the operations & management team.
• Support to field coordinator on allocation of technicians and ensure smooth operation
• Proactive and flexibility to manage and multitask, wherever needed and be innovative
• Go to Market - whenever Required with Technician, GPS Service provider or with recovery team.
• Periodic visits to Plant and vendor to ensure checks and balances and provide guidance related to GPS.
• Maintain record for all GPS and relay inwards and outwards, ensure to publish the report on a weekly basis
• Create Geo fencing for all vehicles, ensure alerts and critical matters are reported to the management
• Prepare offline device reports on daily basis for Morning and Evening, ensure coordination to get the GPS online.
• Respond to customers, agents
• Monitor all GPS are working online, in case of technical or device issue make arrangements to get it checked (repair or replacements need to be done).
• Open to having flexible and job rotation, movement and responsive to assigned tasks, taking critical matters with sound decision-making skills
• Install GPS devices: Install GPS tracking devices in vehicles as required, ensuring proper functionality.
• Conduct checkups and troubleshooting: Perform regular checkups and troubleshoot devices that are not generating data to ensure optimal performance.
• Assist with root cause analysis: Support the tracking team in identifying and analyzing the root causes of technical issues related to GPS devices.
• Report device tampering: Notify customers and supervisors immediately if any tampering with devices is detected.
• Collect equipment from the office: Gather configured GPS devices, SIM cards, and necessary accessories from the office prior to installations.
• Complete job cards: Fill out job cards with required details, obtain necessary signatures for installations and checkups, and submit them accordingly.
• Inform relevant teams: Communicate new installations and checkup details to the control room and technical team to keep everyone updated.
• Customer Service: Contacting clients and organizing trackers’ service and/or replacement for the bikes whose trackers are malfunctioning.
• Analysis: Assist the Tracking team in the root cause analysis of reported issues, highlight any device tampering issues to Tracking supervisor, HOD & Tracking team
• Share installation updates: Provide installation information to tracking supervisors and unit heads for better coordination.
• Reporting: Daily reporting of GPS installations & Device check/device replacements.
• Confidentiality: Delivering the highest-level professional service to the Company clients while keeping tracker’s installation and service information strictly confidential
• Maintain toolkits and inventory: Keep toolkits organized and maintain accurate inventory records of all equipment and accessories.
• Record Keeping: Maintaining proper information logs and submitting to assigned supervisor all with GPS

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
• Presentation Tools (e.g. Google Slides, Power Point, etc)

• Bachelors Degree