Job Description

The Client Service officer resolutions service. You will be responsible to provide an effective query resolution service, interacting in a professional, friendly manner with internal as well external clients. The ideal candidate should understand the risk associated with handling client queries and dissemination of confidential informational, provide effective resolution of all compliance issue including regulatory requirements as they pertaining to account management.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce, Customer Service, Banking or a related field.

Knowledge Required:

• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened.

Additional Information

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution

• Provide an effective query resolution service.
• Interact in a professional, friendly manner with internal as well external clients.
• Understand the risk associated with handling client queries and dissemination of confidential information.
• Provide effective resolution of all compliance issues including regulatory requirements as they pertaining to account management.

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Operations Commercial Acumen
• Query Resolution

• First Degree
• Field of Study: Business Commerce, Customer Service, Banking or a related field.
• Knowledge of bank products and services applicable to the market served.
• Knowledge of service standards.
• Knowledge of the Code of Banking Practice.
• Sound knowledge of regulatory requirements in the handing and monitoring of accounts opened.