Vacancy title:
CVM Assistant

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Airtel

Deadline of this Job:
Friday, July 25 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Sunday, July 13 2025, Base Salary: Not Disclosed

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JOB DETAILS:

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Achieve the desired revenue target

• To achieve agreed growth rates from existing Airtel Money customers.
• Cross selling and upselling of products and services to existing customers.
• Project(s) post-launch evaluation and reporting in accordance with business targets/finance requirements.
• Product and Tariffs management in liaison with other bucket owners within the Airtel Money department.
• Grow ARPU of existing base. 

Project and Process Management

• User Access Testing (UAT) and launch co-ordination Airtel Money campaigns.
• Prepare project documents, Business Case and Facilitate signoff from key stakeholders for execution.
• Conduct weekly product meetings and align with bucket owners on project requirements to the NET/IT, Revenue Assurance and Customer service. 

Preparation of Internal and external Reports

• Regular/Daily tracking of Airtel Money performance and report to relevant parties
• Ensure all required competition data are available on what they offer, how they offer and where they offer (Marketing Intelligence).
• Monthly Preparation of Group reports for Airtel Money performance.
• Monthly preparation of financial reports for all the buckets in the Airtel Money
  department.

Manage Trackers and master’s for All buckets

• Be the custodian of overall Airtel Money CLM projects database and track their every phase.
• Regular updating of Tariff Masters for auditing purposes.
• Align and Liaise with RA team on charging and product exceptions discovered as per the Tariff Master

SQL

• Comprehend business logic and use of SQL guidelines and procedures for accurate data generation/mining.

Qualifications

Educational Qualifications & Functional/Technical Skills

• Bachelor of Computer Science, Data Science, IT or Telecommunications Engineering
• Certified in SQL Language

Relevant Experience 

• Minimum of 3 years of professional Commercial experience – Telecom industry, strong experience in product management, customer lifecycle management, customer experience
• Able to operate in a performance driven organization

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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