Background

Diamond Trust Bank is inviting qualified candidates to apply for two Branch Manager positions located in Dar es Salaam and Mwanza. The successful candidates will be responsible for achieving branch retail and SME financial targets while ensuring efficient branch operations and high-quality customer service in compliance with financial institution regulations and the guidelines issued by the Bank of Tanzania (BOT).

The role is responsible for meeting branch retail and SME financial targets through a first-class sales and service management system within established product programs through the branch, including servicing corporate customers.

The Branch Manager will work closely with the Centralized Operations unit to operate and maintain a smooth-running and operationally efficient branch that conforms to financial institution standards and BOT regulations, rules, and guidelines issued from time to time.

Duties and Responsibilities

The selected candidate will be responsible for the following:

• Meet all targets for the branch.
• Provide effective customer service.
• Manage the operations and support activities at the branch, including guiding, supporting, motivating, and supervising staff to ensure effectiveness and efficiency in all areas of branch operations.
• Establish and manage effective marketing and business development programs.
• Assess manpower requirements in the form of well-structured operations, job descriptions, and manning levels in the branch.
• Monitor administrative activities in the branch to ensure adequate control and cost-effectiveness in all areas.
• Ensure timely submission of required reports.
• Supervise banking operations.
• Initiate and follow up marketing and deposit mobilization strategies.

Requirements

Applicants must meet the following academic qualifications:

• Bachelor’s degree or advanced diploma in Business Administration, Banking, Finance, or Marketing.
• A Master’s degree in related fields is an added advantage.

Work Experience

Candidates must have:

• At least five years of experience, with three years in a managerial role.
• Exposure to sales or business development.

Personal Attributes

Applicants should demonstrate the following qualities:

• Self-driven, proactive, and results-oriented.
• Strong interpersonal skills and ability to work as a team player.
• Ability to confidently engage senior corporate executives.

• Meet all targets for the branch.
• Provide effective customer service.
• Manage the operations and support activities at the branch, including guiding, supporting, motivating, and supervising staff to ensure effectiveness and efficiency in all areas of branch operations.
• Establish and manage effective marketing and business development programs.
• Assess manpower requirements in the form of well-structured operations, job descriptions, and manning levels in the branch.
• Monitor administrative activities in the branch to ensure adequate control and cost-effectiveness in all areas.
• Ensure timely submission of required reports.
• Supervise banking operations.
• Initiate and follow up marketing and deposit mobilization strategies.

• Strong interpersonal skills
• Team player
• Ability to confidently engage senior corporate executives

• Bachelor’s degree or advanced diploma in Business Administration, Banking, Finance, or Marketing.
• A Master’s degree in related fields is an added advantage.